Merde Posted November 9, 2020 Share Posted November 9, 2020 On 11/7/2020 at 2:42 PM, Mark Ingram said: I've checked (and updated the original post), unfortunately the first supported AMD chip was the 7790 (GCN 2nd gen). Your 7970 is GCN 1st gen. Hi Mark, I understand that hardware acceleration won't work with older hardware. But I just tried Affinity Photo 1.9 beta at my office and it doesn't work at all. Splash screen shows up, after that main window (with no palletes and menus yet) opens and after few seconds it just quits. This PC is a relic, with i3-2100 and Radeon HD 7470, but there were no problems with previous versions. Both Designer and Publisher 1.9 beta run just fine. What could be the problem? Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 9, 2020 Share Posted November 9, 2020 @Merde I've split your post into it's own topic. It is probably unrelated to the hardware changes, unless it was trying to load a document. Can you look in your AppData folder for a crash report? Link to comment Share on other sites More sharing options...
Merde Posted November 9, 2020 Author Share Posted November 9, 2020 43 minutes ago, Mark Ingram said: @Merde I've split your post into it's own topic. It is probably unrelated to the hardware changes, unless it was trying to load a document. Can you look in your AppData folder for a crash report? There is no crash report (%AppData%\Roaming\Affinity\Photo\1.0 (Beta)\CrashReports\reports folder is empty). Link to comment Share on other sites More sharing options...
Alfred Posted November 9, 2020 Share Posted November 9, 2020 4 minutes ago, Merde said: There is no crash report (%AppData%\Roaming\Affinity\Photo\1.0 (Beta)\CrashReports\reports folder is empty). The Windows environment variable %AppData% points to your AppData\Roaming\ folder, so you have a superfluous ‘Roaming\’ in the path you’ve quoted. Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Merde Posted November 9, 2020 Author Share Posted November 9, 2020 4 minutes ago, Alfred said: The Windows environment variable %AppData% points to your AppData\Roaming\ folder, so you have a superfluous ‘Roaming\’ in the path you’ve quoted. Right, just my lame try to manually "obscure" full path. Anyway, below is contents of %AppData%\Affinity\Photo\1.0 (Beta)\CrashReports Listed recursively, so attachments, Backtrace and reports directories are empty. Mode LastWriteTime Length Name ---- ------------- ------ ---- d----- 2018-11-20 14:11 attachments d----- 2018-11-20 14:11 Backtrace d----- 2018-11-20 14:11 reports -a---- 2018-11-20 14:11 0 metadata -a---- 2019-02-06 16:10 45 options.json -a---- 2020-11-09 13:39 40 settings.dat Alfred 1 Link to comment Share on other sites More sharing options...
Mark Ingram Posted November 9, 2020 Share Posted November 9, 2020 OK I've managed to reproduce this here - with Hardware Acceleration enabled it can crash at startup if you have the Brushes panel open. This will be fixed shortly (for now you can manually disable the Hardware Acceleration in Preferences). Link to comment Share on other sites More sharing options...
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