Crash starting application

[Merde]

On 11/7/2020 at 2:42 PM, Mark Ingram said:

I've checked (and updated the original post), unfortunately the first supported AMD chip was the 7790 (GCN 2nd gen). Your 7970 is GCN 1st gen.

Hi Mark,

I understand that hardware acceleration won't work with older hardware.

But I just tried Affinity Photo 1.9 beta at my office and it doesn't work at all.

Splash screen shows up, after that main window (with no palletes and menus yet) opens and after few seconds it just quits.

This PC is a relic, with i3-2100 and Radeon HD 7470, but there were no problems with previous versions.

Both Designer and Publisher 1.9 beta run just fine.

What could be the problem?

[Mark Ingram]

@Merde I've split your post into it's own topic. It is probably unrelated to the hardware changes, unless it was trying to load a document. Can you look in your AppData folder for a crash report?

[Merde]

43 minutes ago, Mark Ingram said:

@Merde I've split your post into it's own topic. It is probably unrelated to the hardware changes, unless it was trying to load a document. Can you look in your AppData folder for a crash report?

There is no crash report (%AppData%\Roaming\Affinity\Photo\1.0 (Beta)\CrashReports\reports folder is empty).

[Alfred]

4 minutes ago, Merde said:

There is no crash report (%AppData%\Roaming\Affinity\Photo\1.0 (Beta)\CrashReports\reports folder is empty).

The Windows environment variable %AppData% points to your AppData\Roaming\ folder, so you have a superfluous ‘Roaming\’ in the path you’ve quoted.

[Merde]

4 minutes ago, Alfred said:

The Windows environment variable %AppData% points to your AppData\Roaming\ folder, so you have a superfluous ‘Roaming\’ in the path you’ve quoted.

Right, just my lame try to manually "obscure" full path.

Anyway, below is contents of %AppData%\Affinity\Photo\1.0 (Beta)\CrashReports

Listed recursively, so attachments, Backtrace and reports directories are empty.

 

Mode                 LastWriteTime         Length Name
----                 -------------         ------ ----
d-----        2018-11-20     14:11                attachments
d-----        2018-11-20     14:11                Backtrace
d-----        2018-11-20     14:11                reports
-a----        2018-11-20     14:11              0 metadata
-a----        2019-02-06     16:10             45 options.json
-a----        2020-11-09     13:39             40 settings.dat

 

[Mark Ingram]

OK I've managed to reproduce this here - with Hardware Acceleration enabled it can crash at startup if you have the Brushes panel open. This will be fixed shortly (for now you can manually disable the Hardware Acceleration in Preferences).