LilleG Posted August 30, 2015 Share Posted August 30, 2015 I was converting a number of different image formats to jpg and wound up with several (too many?) graphics programs open at the same time. When I tried to open Affinity Designer, it crashed halfway through opening. Got the new logo up and the panels flickered a bit then boom! Gone. Closed everything else, tried again. Crash. Repaired permissions. Restarted. Crash. Deleted Designer. Downloaded and installed anew. Crash. Zapped PRAM. Crash. This is part of the crash log sent to Apple. Any ideas on what I can do next? Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted August 30, 2015 Share Posted August 30, 2015 Hi LilleG, Did you clear caches? Does this happen to Affinity without other apps open? Paul. :( Quote Link to comment Share on other sites More sharing options...
Paul Bravery Posted August 30, 2015 Share Posted August 30, 2015 Hi LilleG, Do you use Time Machine? If so, you can copy the files you were working on to another location & then restore your Mac to a point before the crashing problem occurred. Paul. Quote Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 I assume you mean caches in my user library? There is no Affinity caches there or in the system library either? Am I looking in the wrong place? Yes, it happened to Affinity Designer with nothing else open. Affinity Photo opens and runs normally. Quote Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 Hadn't thought about using my TimeMachine Backup. I'll try that now. Quote Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 Just restoring it over the current non-working one did not help. Guess I need to track down every Designer app-related file I can find and delete them before doing a Restore and see if that will work. Quote Link to comment Share on other sites More sharing options...
MacGueurle Posted August 30, 2015 Share Posted August 30, 2015 Download and install DEVONtechnologies' freebie EasyFind (you can download it either from the Mac App Store or directly from the DEVON website here: http://www.devontechnologies.com/products/freeware.html)and use this to get all the files you want to weed out. That way you can pick what you want to send to the Trash and what you will keep. Since you are looking for cache files, I would look to see the files' paths and check out what is included in the cache folder(s). The search criteria is quite extensive and you can ask for files that are invisible and/or inside Package Contents. Quote Affinity Designer 1.6 Affinity Photo 1.6.6 Canon EOS 50D iMac 27" 3,4 GHz Intel Core i7 32 GB RAM Link to comment Share on other sites More sharing options...
MacGueurle Posted August 30, 2015 Share Posted August 30, 2015 Hmm. Might be easier to clear the cache using another method. I just searched to see what would come up if I needed to do the same thing and there are a lot of hits! :o Quote Affinity Designer 1.6 Affinity Photo 1.6.6 Canon EOS 50D iMac 27" 3,4 GHz Intel Core i7 32 GB RAM Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 I have EasyFind and Invisibility Toggler. I'll try that next. At the moment, I'm in the early stage of a Secure Empty Trash on the latest Designer download and a few user-library files I found. This is gonna' take a few minutes. In the meantime, thanks to both of you guys. It's a lonesome feeling when a favorite program crashes without warning or explanation. Quote Link to comment Share on other sites More sharing options...
MacGueurle Posted August 30, 2015 Share Posted August 30, 2015 Did you search for pref files that might be corrupted? Just wondering if that could have something to do with it... I narrowed down the search and came up with this (see screen capture below)... Quote Affinity Designer 1.6 Affinity Photo 1.6.6 Canon EOS 50D iMac 27" 3,4 GHz Intel Core i7 32 GB RAM Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 I found those and they were either in the previous delete or maybe in the Secure Empty Trash that is still ongoing. Man, that is slow. Still got 1,397 items to go. It's about 2/3 finished. After that finishes, I'll try another restart and either a new download or a Restore. Quote Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 Finish that trash delete. Repaired permissions again. Restarted again. Restored from TimeMachine from a week ago. No joy! Same old show the logo, pop in the panel labels, crash! I did run EasyFind and located several Designer and Photo Beta files, which I don't think were the cause of anything but they've now been deleted too. Ran Invisibility Toggler on the Designer Package contents...no hidden files. No hidden files anywhere relating to Affinity or Serif. I'm gonna' give it a rest for a while. I'm too tired of fooling with it to want to use it right now if I could get it working. :) Quote Link to comment Share on other sites More sharing options...
Staff Andrew Tang Posted August 30, 2015 Staff Share Posted August 30, 2015 Have you tried holding down Ctrl when starting up Designer to force it to do a factory reset? justwilliam, Paul Bravery, MacGueurle and 1 other 4 Quote Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 Oh Wow! That worked! Thank you, thank you, thank you! You join Miguel in my panetheon of heros! :) :) :) Paul Bravery 1 Quote Link to comment Share on other sites More sharing options...
MacGueurle Posted August 30, 2015 Share Posted August 30, 2015 Good luck, I hope it works ! EDIT : Glad you got that sorted ! Neat trick Andrew ! :) Quote Affinity Designer 1.6 Affinity Photo 1.6.6 Canon EOS 50D iMac 27" 3,4 GHz Intel Core i7 32 GB RAM Link to comment Share on other sites More sharing options...
LilleG Posted August 30, 2015 Author Share Posted August 30, 2015 It did work. And thank you, Mac, and Paul for the effort you put into helping me find a solution. It is greatly appreciated. MacGueurle 1 Quote Link to comment Share on other sites More sharing options...
MacGueurle Posted August 30, 2015 Share Posted August 30, 2015 No problem at all. Quote Affinity Designer 1.6 Affinity Photo 1.6.6 Canon EOS 50D iMac 27" 3,4 GHz Intel Core i7 32 GB RAM Link to comment Share on other sites More sharing options...
Paul Bravery Posted August 31, 2015 Share Posted August 31, 2015 Thanks, @Andrew! I'll remember that if I have the same issue… Sorry, LlleG, for late/non replies - it's Monday here & I'm only just taking a break from work now. Quote Link to comment Share on other sites More sharing options...
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