Bersey Posted November 8, 2020 Posted November 8, 2020 The background is colored after exporting. It never happened before. Why is that?
walt.farrell Posted November 8, 2020 Posted November 8, 2020 Welcome to the Serif Affinity forums. Are you using the Beta version of Designer? Have you used the Beta before, and are you comparing the behavior with a previous Beta or with the retail version? What format are you exporting to? Is it the same format you used before? What color was the background before? And in the Export dialog, when you click the More... button, what do you have specified for the Matte option? Bersey 1 -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Bersey Posted November 8, 2020 Author Posted November 8, 2020 (edited) First of all, thank you for your interest. I was using Affinity Designer Windows Customer Beta - version 1.9.0.820. I updated version 1.9.0.834. But it did not work correctly, the program was closing, I uninstalled it, I installed the 1.9.0.820 version again. When I export without giving any color to the background, it appears like this. A similar thing had happened a year ago. After a little review, I don't remember what I did in RGB settings. I don't know what happened now. My export settings are exactly as you show. Thank you. Edited November 8, 2020 by Bersey
Staff Sean P Posted November 9, 2020 Staff Posted November 9, 2020 Hi Bersey, Can you attach a copy of the afdesign file you're exporting and if possible a short video showing the export process you're doing. Thanks Bersey 1
Bersey Posted November 9, 2020 Author Posted November 9, 2020 Thank you. Affinity-Designer-Background-Color-Problem.mp4
Bersey Posted November 9, 2020 Author Posted November 9, 2020 Another problem. In previous versions, the arrow-marked areas appeared with a single click, now they appear with a double click.
Staff Sean P Posted November 9, 2020 Staff Posted November 9, 2020 3 minutes ago, Bersey said: Another problem. In previous versions, the arrow-marked areas appeared with a single click, now they appear with a double click. This issue was fixed in 1.9.0.834. Do you mind re-installing that and then holding Ctrl when it launches to perform a Ctrl Run up and then tick all the boxes and then click 'Clear' (please note this will reset the app completely removing any presets so export any brushes, assets, styles etc that you want to retain) This should avoid the crash you were initially getting. Thanks for the video - its a little hard to make out but certainly looks nothing out the ordinary. Could you try again after doing the above steps and also try manually setting the Matte colour to a white and see what you get. Thanks Bersey 1
Bersey Posted November 10, 2020 Author Posted November 10, 2020 Thank you for your attention. I think there was a problem with the computer, I installed the programs after formatting and everything was ok. Now I am using it without any problems, thank you very much.
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