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Posted

Recently upgrade to windows 10 2004, photo.exe cannot start with some .net exception.

image.thumb.png.aab374a7fb0c1d13a7208ec435dc4316.png

 

I try to reinstall, but installer cannot start.

image.thumb.png.73b271048869d44b04c4e3fd3cb5cffa.png

Try to update .net framework to 4.8. But it shows that the current version is newer and stop update.

 

Please help to look ASAP since photo cannot start, it is a fatal bug.

 

Thanks

Kyo

Posted

It's due to a change Microsoft made in the Windows update. See the posts I referred to in the thread below for a fix.

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

Posted

Yes, that is exactly the color profile issue. I change it to SRGB profile and it works.

I got some hint about the profile yesterday. I tried many profiles yesterday, and some works, some does not.

Thanks for your reply, the previous post is the right answer.

Posted

You're welcome.

By the way, I recommend changing your forum username. Using an email address is an invitation to the email spammers to send you email you won't want. You should be able to change it at https://forum.affinity.serif.com/index.php?/settings/username/

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

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