Adam9 Posted November 5, 2020 Share Posted November 5, 2020 Hi I've been learning to use affinity for few months now but today it started crashing whenever I use the gradient tool, even on new files. I have the most updated version and the drivers are all up to date. Attached the only crash report in the folder. Can anyone give me a tip on what should I do? Thanks 2e0b5f59-5953-4da1-b37f-72f9488cbc4b.dmp Chris B 1 Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 6, 2020 Staff Share Posted November 6, 2020 Hi Adam9, Welcome to the Affinity Forums. I can't see much in that dump file so I've asked for another set of eyes. In the meantime, can you try safely resetting the app? You can do this by following these steps. They are slightly different depending on where your purchased the app from: Affinity Store - Go to %AppData%\Affinity\Photo\1.0 and rename 1.0 to 1.1 or Microsoft Store - Go to %AppData%\Affinity\Photo\1.0 (Store) and rename 1.0 to 1.1 You can acccess the AppData folder by pressing the Windows key + R on your keyboard and then just type %AppData% If that resolves the issue, would you mind zipping up the folder you renamed and attaching it? This might allow us to reproduce the crash and get it fixed. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 6, 2020 Staff Share Posted November 6, 2020 Also, it looks like you're using 1.8.4 so I'd also recommend updating Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
teo_dab Posted November 8, 2020 Share Posted November 8, 2020 Hello Same problem here! High memory usage, unresponsive graphic tablet, unresponsive program EVERY time when I use gradient tool! Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 9, 2020 Staff Share Posted November 9, 2020 Hey teo_dab, Welcome to the Affinity Forums. What size document are you working on? 8, 16 or 32 bit? What DPI? Can you reproduce on a small, blank document with just a pixel layer? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
teo_dab Posted November 9, 2020 Share Posted November 9, 2020 8 bit, 300 DPI... As soon as I get home I will reproduce on an document as you asked. 😊 Quote Link to comment Share on other sites More sharing options...
teo_dab Posted November 9, 2020 Share Posted November 9, 2020 Sorry! it is a 16 bit/300 dpi doc... I changed to 8 bit, and it seems that works. Any recommendations for 16bit doc? Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 9, 2020 Staff Share Posted November 9, 2020 Strange. I've just had a go myself and it seems ok. Are you using a particular raw file? Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
teo_dab Posted November 9, 2020 Share Posted November 9, 2020 It is a CR2 raw file! But It's not working in 8 bit doc... after a while memory get up on 90% and stays there! frustrating as hell... Any advice? l Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted November 11, 2020 Staff Share Posted November 11, 2020 I've just been trying in the beta and retail versions and both, for me, are fine. I'm not sure why it's using so much memory. Can you please try the beta to see if this exhibits the same behaviour?https://forum.affinity.serif.com/index.php?/topic/126875-affinity-photo-windows-customer-beta-190834/ Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
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