Spencer Posted November 4, 2020 Share Posted November 4, 2020 (edited) On 10/30/2020 at 10:24 PM, R C-R said: Just uploaded the zipped up folder to your Dropbox. After renaming the folder the new 822 version now launches without crashing! Yay! 😀 EDIT: Any idea what in my ~/Library/Application Support/Affinity Publisher Beta folder was causing the crashes? I noticed before I trashed the renamed folder that there were two extra files in it, apparently backups of the raster brushes propcol file. I do not know if I made them myself by accident, but maybe they were involved. I have the same problem. 822 does not launch (801 also does not launch). And I have no "Publisher Beta folder" in ~/Library/Application Support/. There is only the "regular" Affinity Publisher folder. What can I do? Edited November 4, 2020 by Spencer Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 5, 2020 Staff Share Posted November 5, 2020 @Spencer Do you have any crash reports you can attach? Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Spencer Posted November 5, 2020 Author Share Posted November 5, 2020 5 hours ago, Jon P said: @Spencer Do you have any crash reports you can attach? I tried the new 1.9.0.829 Version and this one works! Only the "registration/sign in" does not. "Please wait" is the only you can see. Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 5, 2020 Staff Share Posted November 5, 2020 That's odd, we've had a couple of reports of this, to help us troubleshoot it can you let me know: Do this happen every time you run the app up? What is your OS version? What is your default browser and version? Are you using any non default IE settings? Are you using any firewalls, or is there anything unique about your network setup? What application language are you using? Does changing it change anything? If you'd prefer not to post any of this publicly just drop me a pm. Thanks!  Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Spencer Posted November 5, 2020 Author Share Posted November 5, 2020 13 minutes ago, Jon P said: That's odd, we've had a couple of reports of this, to help us troubleshoot it can you let me know: Do this happen every time you run the app up? What is your OS version? What is your default browser and version? Are you using any non default IE settings? Are you using any firewalls, or is there anything unique about your network setup? What application language are you using? Does changing it change anything? If you'd prefer not to post any of this publicly just drop me a pm. Thanks!  Thats what I get. Yes every time :- ( Mac OS 10.10.5 - Firefox newest version - No Internet Explorer - Firewall is on, I tried with Firewall off - Application language German, tried English with the same result Link to comment Share on other sites More sharing options...
Staff Jon P Posted November 5, 2020 Staff Share Posted November 5, 2020 Can you just confirm if this happens as soon as you open the dialog, you aren't actually getting a chance to sign in? Serif Europe Ltd. - www.serif.com Link to comment Share on other sites More sharing options...
Spencer Posted November 5, 2020 Author Share Posted November 5, 2020 I run the app. Click on "My acount". A window opens with "register your app". Click on register. Then I get this "Please wait a moment..." a few seconds later "We are sorry" Link to comment Share on other sites More sharing options...
Spencer Posted November 5, 2020 Author Share Posted November 5, 2020 No chance to sign in. Link to comment Share on other sites More sharing options...
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