Fernando.D. Posted November 4, 2020 Posted November 4, 2020 Good day, I recently re-downloaded Affinity Publisher, and whenever I try to create a new document, the program freezes completely and stops responding. I tried uninstalling and reinstalling the software, while having no other programs running, but the issue persist. I've tried to work with the software but each time I've had to force it closed since it didn't respond even after letting it run for 20 minutes. What should I do to fix this? Quote
Staff Gabe Posted November 5, 2020 Staff Posted November 5, 2020 Hi @Fernando.D., Welcome to the forums. Does it freeze regardless of what preset you use? Does it freeze if you open a document instead of creating a new one? Quote
Fernando.D. Posted November 5, 2020 Author Posted November 5, 2020 Good day, Gabe. When I open an existing file the program runs perfectly as intended. The freezing only occurs when I try to create a new document by clicking Create New Document on the startup panel or use the New Document button. After clicking either, the program freezes instantly, the preset pop up does not show up. Quote
Staff Gabe Posted November 6, 2020 Staff Posted November 6, 2020 Can you attach a screenshot of your new dialog settings? Quote
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