JX Coudrille Posted November 3, 2020 Posted November 3, 2020 ...download STILL seems stalled after 3 hours plus. I need this for my work... call me old fashioned, I'm used to an icon on the desktop and a fairly speedy process. please guide? Quote
JX Coudrille Posted November 3, 2020 Author Posted November 3, 2020 (edited) Listen, I've spent big chunks of three days trying to get my product a)to arrive b)to download. Id like my money back and go back to photoshop unless you can fix this NOW. Sorry for losing it, ocular migraine makes me irascible <smileyfacewithheadache> Edited November 3, 2020 by JX Coudrille Quote
Staff Chris B Posted November 3, 2020 Staff Posted November 3, 2020 Hey @JX Coudrille - Are you on Mac or Windows? The database is suggesting you purchased the Windows versions but you are downloading the .dmg for a Mac. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials
JX Coudrille Posted November 3, 2020 Author Posted November 3, 2020 Oh heck, is THAT it? there was difficulty with the purchase, and it took place partly over the phone. Macbookpro16", 2019, spanking new. How do I correct the error please? Quote
Staff Patrick Connor Posted November 3, 2020 Staff Posted November 3, 2020 @JX Coudrille Sorry, I have misled Chris who gave that reply, let me explain. I looked personally up Demys information (who bought on Windows) as I missed that your posts were a different account to the original poster in that thread I told Chris B about the Windows purchases (which were not yours) which prompted his reply, sorry. Actually you have correctly purchased the Mac version, and Chris's comment is incorrect but my fault. I will split your post off into its own thread, as I doubt that your problem is not related to Demys from 2016. As to why you cannot download the software I will see if the web team have any ideas, but I think the right thing to do would be to restart your computer and try again, and perhaps try a different browser You are welcome to a refund, but I suspect we can quickly solve this Chris B 1 Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
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