System/Application/Document diagnostic functionality

[GarryP]

When trying to answer questions in the forums we often have to ask about which OS someone is using, or whether their drivers are up-to-date, or what their Preferences are set to, etc. etc. Also, it’s often necessary to ask the user to give a screen-grab of their Document Setup (more than one screen-grab), or Export dialog (and More dialog, sometimes needing to be scrolled), or other things.

I was wondering if it would be useful to have a button – maybe on the About dialog (I'm not really bothered where it is) – which, when pressed, would copy a text file containing useful system/application/document information to the clipboard for pasting into forum posts.

It could contain, for example:

• OS type and version;
• Affinity application and version;
• Graphics Card(s) information (with driver version(s) and dates?);
• Connected Input devices and driver information;
• Plug-ins loaded (if in Photo);
• Preferences settings (maybe not keyboard shortcuts as it would be a very long list);
• Document Setup settings;
• Current/Last Export settings (from the Export dialog, not the Export Persona).

Basically anything non-private/personal which could help with the diagnosis of problems generally.

What does anyone think? Good idea, bad idea?

[catlover]

Good idea, Garry.

For instance : My provider has set a maximum on the upload file size.
Normally it doesn't cause any problems, but I'm sure there are other providers who
have even stricter upload rules, which could present a problem with screengrabs / videos etc.

Cheers, C.L.

[GarryP]

catlover: I wasn’t thinking about that at the time but, now that you mention it, that’s a good point.