Sometimes pop up windows are blank--- mostly

[CRWillow]

This doesn't happen all the time but often enough to be really annoying.

When exporting, and saving the pop up window may be mostly blank. The save and cancel buttons don't show up but the X button does.

Affinity is updated. I know that Windows 10 messes up my programs with each update and I try not to if possible though it keeps over riding and tries again.

I restart Affinity and sometimes that helps for a while sometimes days or restart the computer but is there a way to stop this? Everything show up in explorer just fine. Show Hidden folders and thumbnails are checked.

i have Windows 10 version 2004, 4 GB, 64-bit, 2.6 GHz all-in-one desktop . My files are kept on a separate hard drive and I installed few programs; Affinity are the biggest. This leaves my PC nearly full of empty space. Before I bought my Affinity Photo and Designer I read that my PC was enough to run Affinity fine but now I read this isn't enough to run it well.

Thanks if anyone has any suggestions. (I have no plans to buy another computer.)

 

[Dan C]

Hi @CRWillow,

Sorry to hear you're having trouble - this is certainly a strange sounding issue.

Could you please provide screenshots of the blank dialogues in question for me?

Can you please also confirm, have you changed the default UI font for your Windows install, or edited/changed/removed the Segoe font at all?

Thanks in advance!

[CRWillow]

I haven't change the default fonts or done anything to Segoe but went into font settings and clicked restore default any way just in case something played with it and made sure Segoe is still in the font folder.  When I was writing up my question  yesterday I was trying to get a screen shot but Affinity shut down without notice, It does that too.  But the next time it does it I'll try again. It doesn't seem to have a routine it follows sometimes days, sometimes hours between a hiccup, sometimes minutes. Could it have to do with it freezing up on me? This happens a lot. Task manager shows a crahpad_handler.exe nested under Affinity Photo and the program just freezes. Sometimes waiting it a few minutes works it out and it starts back up but sometimes - like an hour of leaving it doesn't help - I have to shut it down through task manager because it won't respond at all.

A few months back I had Windows 10 reinstalled  professionally and so I had to reinstall both Affinity. It was doing this before I reinstalled and hoped reinstalling would help but sadly, it didn't.

[walt.farrell]

I think this has come up before, but I don't remember the fix. It was down to being a Windows problem, I think.

Googling "no text in file explorer" (without the quotes) will get a number of hits. This one seems most promising, to me, but there are others. Perhaps check the permissions of the Segoe UI fonts?

[CRWillow]

Will give it a try thanks.