Powerhorse Posted October 22, 2020 Share Posted October 22, 2020 Something is wrong with the login I am so Sorry, Google translate for me, I am not liable for Google ;-)) Link to comment Share on other sites More sharing options...
Staff DanG Posted October 22, 2020 Staff Share Posted October 22, 2020 Hi @Powerhorse, Welcome to the Serif Affinity forums Thanks for reporting this, we're currently looking into it. Can I please ask how far through the process you were when you saw this? Also how many times have you tried? Is there anything unusual about your internet connection? Thanks a lot Link to comment Share on other sites More sharing options...
Powerhorse Posted October 22, 2020 Author Share Posted October 22, 2020 The last two hours I tried it several times. The error occurs at the second step, exactly after I click on "Already registered? Singn in now!" (or Register now). I am so Sorry, Google translate for me, I am not liable for Google ;-)) Link to comment Share on other sites More sharing options...
Gremriel Posted October 22, 2020 Share Posted October 22, 2020 Same for me. Internal server error. Link to comment Share on other sites More sharing options...
Staff Tom Lachecki Posted October 22, 2020 Staff Share Posted October 22, 2020 (edited) We're aware of users in some locales receiving an "InternalServerError" message when attempting to register using the new app-linking functionality. Sorry about this - it will be resolved soon.Alternatively, if you go into Preferences, change your app language, then change it back, registration should then work!Thanks Edited October 22, 2020 by Tom Lachecki Update Link to comment Share on other sites More sharing options...
Powerhorse Posted October 22, 2020 Author Share Posted October 22, 2020 7 minutes ago, Tom Lachecki said: Alternatively, if you go into Preferences and explicitly set your app language to one of the supported languages in the list, registration should then work. However, it does not work in the set language german I am so Sorry, Google translate for me, I am not liable for Google ;-)) Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 22, 2020 Staff Share Posted October 22, 2020 6 minutes ago, Powerhorse said: However, it does not work in the set language german Please go to Preferences General and tell me what the language is currently set to . Then switch to another language (and restart the app) then after a Restart and switch back to German (and restart the app). Does registration work now? Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Powerhorse Posted October 22, 2020 Author Share Posted October 22, 2020 The language setting in the preferences was German. Okay, i tested it now in all 10 languages and it works in everry language. Tom Lachecki 1 I am so Sorry, Google translate for me, I am not liable for Google ;-)) Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted October 22, 2020 Staff Share Posted October 22, 2020 32 minutes ago, Powerhorse said: The language setting in the preferences was German. Okay, i tested it now in all 10 languages and it works in everry language. Yes we think it is showing customers the UI in the right locale without it ever being explicitly set in the Preferences UI that is the problem. In other words it was "default" that does not always work. Thanks for trying Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Andrea Dragotta Posted February 4, 2021 Share Posted February 4, 2021 Hello Serif Staff, Sorry for bringing this up, but I just wanted to say that today I installed the latest 1.9 version of all the affinity apps, and the same error went up (Internal server error on login). Changing the language settings twice, as stated in this post, made it working. Since the 1.9 version is already out, I thought you might want to know that this problem persisted I really love this update, thank you for all your hard work! Link to comment Share on other sites More sharing options...
Staff Patrick Connor Posted February 4, 2021 Staff Share Posted February 4, 2021 1 hour ago, Andrea Dragotta said: Changing the language settings twice, as stated in this post, made it working Having worked out why this worked for you we have found the problem and fixed it, so this will not be needed for other users. Thanks for your help with this. Oh, and welcome (back) to the Serif Affinity forums (I think you missed out on a welcome before) Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon Link to comment Share on other sites More sharing options...
Andrea Dragotta Posted February 4, 2021 Share Posted February 4, 2021 Thank you, I'm glad that it helped Link to comment Share on other sites More sharing options...
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