Affinity Photo Windows Customer Beta - 1.9.0.815 - sign in internal error

[Michail]

[DanG]

Hi @Michail ,

Thanks for reporting this, we're currently looking into it. Can I please ask how far through the process you were when you saw this? Also how many times have you tried?

Thanks a lot

[Studio97Visuals]

I installed the leastest beta with a update to the previous install with no errors.

[Michail]

28 minutes ago, DanG said:

Thanks for reporting this, we're currently looking into it. Can I please ask how far through the process you were when you saw this? Also how many times have you tried?

I tried it right after the installation. I repeated the attempt several times - even at greater intervals.
But I'm hopeful, because it worked immediately for the designer 🙂

[Tom Lachecki]

We're aware of users in some locales receiving an "InternalServerError" message when attempting to register using the new app-linking functionality. Sorry about this - it will be resolved soon.

Alternatively, if you go into Preferences, change your app language, then change it back, registration should then work!

Thanks

Edited October 22, 2020 by Tom Lachecki
Update

[Patrick Connor]

1 hour ago, Michail said:

I tried it right after the installation. I repeated the attempt several times - even at greater intervals.
But I'm hopeful, because it worked immediately for the designer 🙂

What UI language is Photo beta showing in? What does Preferences say?

[AnaDia]

I can confirm, that the "InternalServerError" during registration can be solved by temporarily changing the app locale from (in my case) German to English (UK). After registration I signed off, changed the locale back to German and successfully signed in again. And I get the brush set within the Photo app.

 

[Michail]

16 hours ago, Patrick Connor said:

What UI language is Photo beta showing in? What does Preferences say?

I have just tried it again. Now it has worked. (I have the UI language German.)

[Michail]

A wish for the future:
Surely such an account link has advantages. But please don't make it an obligation like Adobe.

It must remain possible to use the Affinity products without this link.

[PaulEC]

All I get is a box saying "Please wait a moment". I'm wondering just how long a "moment" is supposed to be? I've tried three times, currently ten minutes and counting! 😁