File Corupt

[Rubys]

Need help.  This keeps happening to my documents.  4 hours work just gone.  I've saved along the way and now it won't open.   Any help would be much appreciated.  

[Alfred]

Welcome to the Serif Affinity Forums, @Rubys.

13 minutes ago, Rubys said:

This keeps happening to my documents.

If it really does keep happening, why aren’t you protecting yourself against the likelihood of its happening again? Instead of doing a ‘Save’, which risks overwriting a good file with a corrupted one, do a periodic ‘Save As...’ to a new name so that you have a recent version to go back to when necessary.

[carl123]

What sort of "drive" is your Y: drive mapped to?

[stokerg]

Hi @Rubys,

We’re sorry to hear that your Affinity document is no longer opening for you. Please upload the file to us using this Dropbox link and we’ll take a further look at the file to see if we can recover any of its contents. We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

 

1. Which Operating System are you using?
2. Which version of Affinity did the file last get saved in?
3. What drive type was the file last saved to (select more than one if needed)?

 

• Local disk
• USB disk/Flash disk
• Google Drive folder
• OneDrive folder
• iCloud folder
• Dropbox folder
• Network location
• Other (please specify)
   

 

4. Any other information you think would help us try to find the problem

 

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings.

[Rubys]

22 hours ago, Alfred said:

Welcome to the Serif Affinity Forums, @Rubys.

If it really does keep happening, why aren’t you protecting yourself against the likelihood of its happening again? Instead of doing a ‘Save’, which risks overwriting a good file with a corrupted one, do a periodic ‘Save As...’ to a new name so that you have a recent version to go back to when necessary.

Well that would take too long.  I have been doing a "save as" but if I'm working on a 4 hour project and saving every 10mins as an example that would be ridiculous.  Ending up with file after, file after file.  Not a helpful reply. 

[Rubys]

19 hours ago, stokerg said:

Hi @Rubys,

We’re sorry to hear that your Affinity document is no longer opening for you. Please upload the file to us using this Dropbox link and we’ll take a further look at the file to see if we can recover any of its contents. We would obviously also like some additional information to see if we can work out the cause of the problem and stop it happening in future. To assist this process, as well as uploading your file, please can you also tell us the following:

 

1. Which Operating System are you using?
2. Which version of Affinity did the file last get saved in?
3. What drive type was the file last saved to (select more than one if needed)?

 

• Local disk
• USB disk/Flash disk
• Google Drive folder
• OneDrive folder
• iCloud folder
• Dropbox folder
• Network location
• Other (please specify)
   

 

4. Any other information you think would help us try to find the problem

 

We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings.

Windows 10.  And I have the latest version.  My drive is a network drive.  I have tried the backup.  None.  I've tried saving as to another name but having to do this every time I want to save, progress is taking forever and I'm ending up with numerous versions which isn't a solution.  

 

[Rubys]

22 hours ago, carl123 said:

What sort of "drive" is your Y: drive mapped to?

My Y drive is anNetwork drive.

[lepr]

Serif (the company which creates Affinity apps) recommend we do not work with documents located on a network drive. The advice is to copy the document from the network to your computer's local drive and work on that local document, and then update the network document with the edited local document.

[Alfred]

43 minutes ago, Rubys said:

My drive is a network drive.

Therein lies the problem.

43 minutes ago, Rubys said:

I've tried saving as to another name but having to do this every time I want to save, progress is taking forever and I'm ending up with numerous versions which isn't a solution.

I wasn’t suggesting that you do it every time, I was only suggesting that you do it periodically. Having said that, saving to a local drive is the way to go.