Hesselwattel Posted October 7, 2020 Posted October 7, 2020 Hi! I just bought a licence for Affinity Photo from the B&H webshop. (https://www.bhphotovideo.com/c/product/1483507-REG/serif_19663_affinity_photo_for_mac.html) I have just received the licence code, but when I fill it in in the software it is one character too short. Their customer service is closed at the moment, is there a way to fix this? Thanks in advance! Quote
Staff Patrick Connor Posted October 7, 2020 Staff Posted October 7, 2020 @Hesselwattel Welcome to the Serif Affinity Forums Some partners sell you codes that need to be entered into a claim license page hidden on our site. When you bought the software did you get an email that may have contained a link to claim the product key, using the code you say is one character short? If you are unclear how to proceed, please forward the receipt email you got from bhphotovideo.com to Affinity@serif.com and we can help you work out what to do about the product key Quote Patrick Connor Serif Europe Ltd Latest V2 releases on each platform Help make our apps better by joining our beta program! "There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self." W. L. Sheldon
Hesselwattel Posted October 8, 2020 Author Posted October 8, 2020 Hi Patrick! Thanks for taking the time. The solution was to redeem the code at https://store.serif.com/redeem. It is working now! Patrick Connor 1 Quote
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