Cesare Magnani Posted October 7, 2020 Share Posted October 7, 2020 Hi all, since I am not using Affinity Publisher after I purchased a licence, I want to give it to a friend as a gift. Reading the previous messages, it seems I can't transfer the license to another email address, so please tell me if it is possible to cancel my license and create a new one with my friend's email adress. Regards, Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 7, 2020 Share Posted October 7, 2020 Welcome to the Serif Affinity forums. If you purchased directly from Serif via the Affinity Store, and made the purchase within the past 14 days, you can request a refund by emailing affinityreturns@serif.com with the details. Other than that I don't think that what you have asked for is possible, but one of the Serif staff will know for sure. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Staff StevenS Posted October 7, 2020 Staff Share Posted October 7, 2020 Hi @Cesare Magnani, Welcome to the Affinity forum. Unfortunately licences cannot be transferred and it would no longer be possible to cancel your order as our refund period is 14 days and purchase in question was made in July. We can however help you purchase a licence for you friend as a gift, and if you would like us to arrange this, please contact affinity@serif.com. Quote Any spelling or grammatical errors found in the above post are deliberate and included to boost the self-esteem of those who spot them. Link to comment Share on other sites More sharing options...
Cesare Magnani Posted October 7, 2020 Author Share Posted October 7, 2020 4 minutes ago, StevenS said: Hi @Cesare Magnani, Welcome to the Affinity forum. Unfortunately licences cannot be transferred and it would no longer be possible to cancel your order as our refund period is 14 days and purchase in question was made in July. We can however help you purchase a licence for you friend as a gift, and if you would like us to arrange this, please contact affinity@serif.com. Thank you very much, I will tell my friend. Quote Link to comment Share on other sites More sharing options...
PickledEyes Posted October 11, 2020 Share Posted October 11, 2020 I upgraded to a new faster system, and in reinstalling all my programs, I can not get Affinity to install using the passcode I got in the mail. I am the same licensee, just on a new system. Seems the passcode should be valid seeing that I am using the same e-mail account that I purchased it with. Jim Garnish Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted October 11, 2020 Share Posted October 11, 2020 16 minutes ago, PickledEyes said: I upgraded to a new faster system, and in reinstalling all my programs, I can not get Affinity to install using the passcode I got in the mail. I am the same licensee, just on a new system. Seems the passcode should be valid seeing that I am using the same e-mail account that I purchased it with. Welcome to the Serif Affinity forums. Do the old and new systems run the same kind of OS, either both MacOS or both Windows? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
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