Publisher PDF Export GUI Freezes - Keyboard Commands still work

[LBA]

Hi,

We are finding an issue exporting large Publisher files to PDF on Windows 10.

When processing the export the application seems to hang, but we have found that we can still execute commands using the Keyboard, to save the file for example. We then have to kill the Publisher process and restart the app.

Thanks,

[Gabe]

Hi @LBA,

Sorry for the delayed reply. 

Can you use this link to attach your afpub file, any linked files, and any non-system default fonts you might be using? https://www.dropbox.com/request/Frhm4zgsYBe2r9x36XY3

[LBA]

@Gabe

Thanks for your reply. We've done a bit more testing on this problem and the PDF export does complete. However once completed when you click on the top menu bar the Menu item selected gets highlighted, but the menu dropdown does not appear. If you then press Alt-W for example the menu dropdown will then appear and after that the menu is then fully functional.

I'll try and pull a file together for you if still required.

Thanks for your help.

[LBA]

I've just uploaded a sample file, links and fonts.

Thanks

[Gabe]

Thanks. I can't replicate this here. Any chance you can attach a screen recording of this in action? 

[LBA]

Hi, 

I started recording just after I'd exported the PDF. You can see that menu's don't drop down and then I use Alt-V and they reappear and work normally.

Thanks for your help.

[Gabe]

Very odd. Try this for me please: 

Close Publisher. Navigate to %AppData%\Affinity\Publisher\ and rename 1.0 to 1.0.backup. Reopen Publisher and see if you can still reproduce it. 

[LBA]

Hi,

I'm afraid not. Still the same. The other issue is the icons on the left also don't take focus when clicked, whilst this is happening. I've attached another video. Strangely in this one, one of the menus did drop down and then stopped again until I used the keyboard. Then back to normal for menu and icons.

[LBA]

I just noticed that the windows filename changes to [Modified] after I use the keyboard to unlock the menus. 

Thanks

[Gabe]

Still no luck replicating it here. Do you get the same hand if you try to export an empty document? 

What are your export settings? 

Where do you export the file? Local drive / network drive / cloud? 

[LBA]

Hi There,

Just a quick update on this issue.

We have found that if you press Alt or Ctrl then the UI / Menu reappears.

Hope this helps.