Epson Printer L1800 crashing AD on print dialog

[PJD]

Hi there.

I have an Epson Ecotank L1800 with the latest drivers and when i open the print dialog for any file, as soon as I select the L1800 designer (and photo) just crashes and closes. I've submitted the crash reports to Apple and waiting to hear back from the supplier of the printer. 

In the meantime, I'm exporting to a tiff and printing from Preview, but if anyone knows how to get this fixed that would be great. I can use the printer from all other applications on the iMac Pro, its only Affinity products are affected. 

It's the same if i try to print any file, even a blank document. 

Affinity Designer 1.8.4
Mac OS Catalina 10.15.7
Connected via USB
Epson Ecotank L1800 Driver version 9.19 updated via the Apple updater from the Epson website

Thanks. 

[SPaceBar]

Hi @PJD Sorry to hear you are having this issue. Would you be able to upload the crash report here so we can take a look please?

Glad you have a workaround so can still work. When I had issues with a Canon printer years ago they told me to always print from Preview too so I got into the habit of not printing from apps. 

[PJD]

3 hours ago, SPaceBar said:

Hi @PJD Sorry to hear you are having this issue. Would you be able to upload the crash report here so we can take a look please?

Glad you have a workaround so can still work. When I had issues with a Canon printer years ago they told me to always print from Preview too so I got into the habit of not printing from apps. 

Thanks for the reply. Do i just select all the text in the report and save it to a text file and add here? Is that safe? i mean, is there anything in there that's going to affect my privacy? @SPaceBar

Cheers.

Phill 

[SPaceBar]

If you are at all worried @PJD you can upload it to this Dropbox Folder Link.

[PJD]

15 hours ago, SPaceBar said:

If you are at all worried @PJD you can upload it to this Dropbox Folder Link.

Thanks @SPaceBar, just done that now

[SPaceBar]

Thanks for the crash report, I'm going to log this issue as specific to your printer. Before I do would you be able to try removing your printer from Printers & Scanners in System Preferences and then re-adding it? It might clear the problem.

If this doesn't work is there any way you could make a small video of this happening so I can include it in with the issue?

• If you could enable Mouse Click first as well that could be a big help
  • Click Cmd + Shift + 5 > Select Options - Show Mouse Clicks

[PJD]

thanks @SPaceBar it's uploading to the dropbox link now. cheers.

side note, will someone let me know if/when it's working.. or do i just need to try it the next time AD is updated? thanks.

[SPaceBar]

Thanks for the video. I'd logged it now and included all your information.

Threads usually get updated when an issue has been fixed and included in a new version.

[zimmt]

Hi PJD,

can you try the following:

Activate "Reset Presets Menu to Default Settings After Printing" as shown in the screenshot (found under "Show presets.." in the Presets dropdown menu).

You can do that from any other printer that works.

Then close Affinity and restart and try the Epson. It might crash again but then on the second attempt there is a chance it might work.

[PJD]

well @zimmt that worked perfectly, thanks very much!!!

when i restarted it didn't crash when i selected the epson.... that is, until i selected 'last used settings' lol, but i suspect that was expected.. so i restarted and printed it by selecting the options i wanted manually and it worked fine. so i went ahead and unticked the reset presets box (so i could use the last used settings) and it all seems to work fine

so i'm able to print directly from AD and i think it's all good now, so thanks very much for that! If anything changes in the meantime i'll let you know in this thread. 

thanks.

 

phill 

[SPaceBar]

That's great news @PJD - thanks for the help @zimmt it's not a setting I've ever used before so was not aware of it, despite having 3 printers currently. 👍

I have passed this extra information on to the development team.

[zimmt]

I had a feeling that might help.

I've been experiencing this issue for months and also post it on the forum. Unfortunately no one has looked further into it.

@SPaceBar would be great if you can pass my post along as well.

 

 

[SPaceBar]

Hi @zimmt I have replied to you about this issue on your thread linked above. 👍