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My Affinity Photo always crashes


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3 hours ago, Zwiebelgian said:

I also tried it on other accounts on my machine, there it functions

This usually means either that you have some incompatible 3rd party add-on enabled in the misbehaving user account or some of your Affinity user preferences for that account are corrupted.

Posting a crash report may help the staff figure out the best way to fix this.

All 3 1.10.8, & all 3 V2.4.1 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
Affinity Photo 
1.10.8; Affinity Designer 1.108; & all 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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  • Staff

Hi @Zwiebelgian,

Welcome to the forums and I'm very sorry to hear you're having trouble!

As R C-R has suggested, if you could please provide a copy of this crash report here we can look into this further for you.

Many thanks in advance :)

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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  • Staff

Many thanks for your crash report, it appears as though this could be related to your apps UI, so I'd like to try resetting it to default settings, to see if this helps.

You can reset your app back to its default settings by holding down the CTRL key while launching the app. When the Clear User Data window appears, click Select All and then Clear. The app will now open.

Be aware that resetting your app back to its default settings will lose any custom settings such as keyboard shortcuts and brushes etc. To backup such settings before resetting the app, please watch our Affinity: Exporting User Settings and Keyboard Shortcuts video. - https://player.vimeo.com/video/189596577/ 

Please Note: I am now out of the office until Tuesday 2nd April on annual leave.

If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap.

Many thanks :)

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