Markus_D Posted September 25, 2020 Posted September 25, 2020 Hi, when I start affinity photo I see the working screen of AP. I choose a jpg. file with the Open command from the menu and then Affinity photo closes automatically. This happens with the latest SW release as well with the former Version 1.7 This behaviour happens with all files I try to open. By the way the same symptom happens when I try to open a file with Designer. I am working with W10 Quote
Ron P. Posted September 25, 2020 Posted September 25, 2020 Welcome to the forums @Markus_D, To start with have a look at this and see if any of it may help you. Quote Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win11 Home Version:24H2, Build: 26100.1742: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD; Wacom Intuos 3 PTZ-431W
Markus_D Posted September 26, 2020 Author Posted September 26, 2020 Thanks for the information. I have no of the mentioned applications installed. My graphic card driver are the latrest from AMD. I attach the crash report here for more diagnostics. BR Markus 54481c86-8580-4ded-829c-5def40c2b6df.dmp Quote
Markus_D Posted September 26, 2020 Author Posted September 26, 2020 By the way the same computer, when I change the hard disc drive to W7 everything works fine Quote
Staff Gabe Posted September 29, 2020 Staff Posted September 29, 2020 Hi @Markus_D, Welcome to the forums. Your app crashes in the AMD drivers. perhaps try to roll back to the previous drivers and see if that's any better. Quote
Markus_D Posted September 29, 2020 Author Posted September 29, 2020 Hi, thanks for your tipps. I deleted the Catalyst Application (AMD) including the related drivers. After that, I started Affinity photo the latest version and it works fine. I could open a image file and Affinity works fine, no crashes... PaulAffinity and FdelS 2 Quote
FdelS Posted October 5, 2020 Posted October 5, 2020 Thank you @Markus_D I had the same problem for a long with all suite of affinity software, and reading your answer, I tried to uninstall the NVIDIA driver software and after that affinity has worked again! Thanks! Quote
Markus_D Posted October 5, 2020 Author Posted October 5, 2020 Great to hear. It seems that Affinity has some issues with graphic drivers. Quote
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