Dave89 Posted September 24, 2020 Share Posted September 24, 2020 (edited) I signed up for the trial of Affinity Designer and received an email with download button and Order Number. I signed into my account and the same, just an order number, no product key. I signed in incognito in chrome then safari and then Firefox, same thing, no product key. Not a good start. How do I get my product key to test the product before the trial expires? Edited September 24, 2020 by Dave89 Quote Link to comment Share on other sites More sharing options...
Staff SFurniss Posted September 24, 2020 Staff Share Posted September 24, 2020 @Dave89 You would only have a product key if you had bought the software. Please follow the prompt to continue with the trial. Quote Link to comment Share on other sites More sharing options...
Dave89 Posted September 24, 2020 Author Share Posted September 24, 2020 The prompt is to download the trial, then launch the app and when launched it asks for a product key to proceed. Are there prompts somewhere in the process I am missing? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 24, 2020 Share Posted September 24, 2020 23 minutes ago, Dave89 said: The prompt is to download the trial, then launch the app and when launched it asks for a product key to proceed. Are there prompts somewhere in the process I am missing? Can you give us a screenshot of the prompt you're seeing? Or, perhaps you previously ran the trial, and so you're not eligible again and not getting the option to continue? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Dave89 Posted September 24, 2020 Author Share Posted September 24, 2020 This is the first time I have ran a trial. Attached is what I see when I launch the app (I downloaded with the trial link). Quote Link to comment Share on other sites More sharing options...
Alfred Posted September 24, 2020 Share Posted September 24, 2020 28 minutes ago, Dave89 said: Attached is what I see when I launch the app What happens if you click on the ‘Back’ link in the dialog? Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Dave89 Posted September 24, 2020 Author Share Posted September 24, 2020 Bingo! Not especially intuitive but that works. Thank you Quote Link to comment Share on other sites More sharing options...
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