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walt.farrell

Benchmark process hangs

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I've tried running Help > Benchmark several times now on my laptop (specs below). Each time it has hung while working on the Raster (Multi CPU) section, and I have had to kill Photo using the Task Manager.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.815 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.815 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.798 Beta.

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Same. It worked the first couple of times, but later when I tried running a test with my GPU active as Mark Ingram requested of me, I wasn't able to because of this. Then I stopped working altogether even when I reactivated my GPU in the Device Manager.

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I get this on my desktop with an AMD card and Gabe gets it on an old laptop he's borrowing for testing. We did make an internal bug report but can I grab your specs and driver versions please :) 

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My laptop specs are in my signature, Chris.

As (for me) the hang seems to happen while performing part of the benchmark that is CPU-based I'm not sure which driver versions you're interested in. But here are my display drivers just in case they're helpful :)

image.png.2ec646f75d58a9876ecf09d74a189416.png

image.png.3cb6fbb6bab34d2230342cd5fc0b8a2a.png


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.815 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.815 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.798 Beta.

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Same here, process hangs, at Raster  (Multi CPU) and has to be killed via task manager.

My laptop specs:

Windows 10 1903 64
16 GB
Intel i7 5500U
AMD Radeon R7 M265 Series -> Default Renderer

Before I switched on OpenCL in the preferences the benchmark finished but the result was N/A at both single and multi GPU

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Help > Benchmark is now working for me in 1.9.0.767.  Thanks!


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.815 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.815 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.798 Beta.

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