Setup failure

[EMHmark7]

I updated my Designer to last version 1.8.5 and setup failed with this message: The installer has insufficient priviledges to access this directory: C

(maybe location is more specific than C, but I cannot see more, maybe because of Affinity dialog box size)

I am with main user login.

Any idea why and how to fix it?

Thanks.

 

 

[walt.farrell]

I think there is also a "Click for more information" link in the error message box. Does clicking on it provide anything more?

In any case, the suggestions in this FAQ article should help:

 

[Rick G]

And, as one who has been there and done that, if those instructions don't do it for you, go into program files and delete the designer folder. You won't lose your setting but the installer will then finish successfully

Ok just RENAME the designer folder to be safe rather than deleting it

I went through this for months. It seemingly has been fixed for me.  It is not a permissions issue at least no one you can fix

[EMHmark7]

Thanks for reply.

But Win says access denied to that folder and I cannot rename it.

[stokerg]

Hi @EMHmark7 Normally for this kind of an error, a restart of the PC and then running our setup as admin would get round this error.  If that doesn't work, could you attach the log file here.  To get the log file, follow the steps here

[Rick G]

4 hours ago, stokerg said:

Hi @EMHmark7 Normally for this kind of an error, a restart of the PC and then running our setup as admin would get round this error.  If that doesn't work, could you attach the log file here.  To get the log file, follow the steps here

Oops, you are correct. My way was posted because it avoids the reboot and I had the issue on all the betas for many months