Barry Gibbs Posted September 14, 2020 Share Posted September 14, 2020 once again when either Affinity Photo or Mac updates one isn't compatible with the other. the problem when saving edited photos they can't be saved to apple, the last time this happened I was told to export first which I did and was then able to save to Apple phot's but now I can't do that anymore and when I try to close Affinity seems to freeze no actions able whatsoever on Affinity, subsequently I have to force quit. I'm not a computer buff so don struggle to understand , never seem to have these problems with photoshop. Quote Link to comment Share on other sites More sharing options...
Staff Lee D Posted September 15, 2020 Staff Share Posted September 15, 2020 Can you let us know the exact steps you take that causes Photo to freeze, so we can try to reproduce the issue. Can you also let us know the version of macOS you're using. In terms of Apple Photos, for the moment it may be easier just to export direct from Affinity to a local location on your system. If you then want an image in Apple Photos, open and import, this workflow doesn't involve moving an image from our app to another internally. Quote Link to comment Share on other sites More sharing options...
Barry Gibbs Posted September 17, 2020 Author Share Posted September 17, 2020 I am using a Mac on the Catalina version. when I've completed my editing I then export to Affinity photo then close the photo normally that would then go back to apple photos but as before trying to save it says unable to save try later, then when I go back to Affinity Affinity stops working have to force quit when I reopen Affinity again it says unexpected close do I want to recover. As regard saving to Apple and it saying unexpected error please try later ( this happens with every edited photo ) this has been happening since Apple upgrade from their Sierra version. I'm not savvy with PC so I do struggle but when it was Sierra version I had no problems. Your help would be greatly appreciated. Many thanks Quote Link to comment Share on other sites More sharing options...
Barry Gibbs Posted September 18, 2020 Author Share Posted September 18, 2020 On 9/15/2020 at 12:11 PM, Lee D said: Can you let us know the exact steps you take that causes Photo to freeze, so we can try to reproduce the issue. Can you also let us know the version of macOS you're using. In terms of Apple Photos, for the moment it may be easier just to export direct from Affinity to a local location on your system. If you then want an image in Apple Photos, open and import, this workflow doesn't involve moving an image from our app to another internally. it is MacOS 10-15-6 Quote Link to comment Share on other sites More sharing options...
Barry Gibbs Posted September 18, 2020 Author Share Posted September 18, 2020 On 9/15/2020 at 12:11 PM, Lee D said: Can you let us know the exact steps you take that causes Photo to freeze, so we can try to reproduce the issue. Can you also let us know the version of macOS you're using. In terms of Apple Photos, for the moment it may be easier just to export direct from Affinity to a local location on your system. If you then want an image in Apple Photos, open and import, this workflow doesn't involve moving an image from our app to another internally. Another problem that I'm experiencing is when I've exported the edited photo to Affinity jpg I can't recover the file not sure where to go and also Affinity freezes and the only way to go out of Affinity is to force quit through Apple Quote Link to comment Share on other sites More sharing options...
Barry Gibbs Posted September 20, 2020 Author Share Posted September 20, 2020 Affinity photo does not close down after editing the programme keeps freezing so have to force quit and lose edited photo. The app is not what it used to be it doesn't not be able to cope with upgrades from Apple Quote Link to comment Share on other sites More sharing options...
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