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Problem when saving


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Good morning ,
                        I use affinity publisher 1.8.5.703, the windows version is Win10 2004.
I made a project (about twenty hours of work) that has reached 15 mb in size, is saved in local, contains only text and images.
Today when I save the file after some changes affinity crashes and the save doesn't happen.
I also tried to save as in another file but to no avail, what should I do?
Is there any log I can send you? Can I send you the file for analysis?
What kind of support do you provide?
I've been your satisfied customer for 2 weeks ... help me stay satisfied.
Thank you
Paolo Pasquino

Project.JPG

202010_anno_1_nr_1_ottobre_2020.afpub

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  • Staff

Hi,

Something inside this file became a bit corrupt, we have seen a few files in this state but are struggling to find how they get like this.

I've recovered the file for you and it's attached (a few things might not be pixel perfect compared to previously, so check it over)

Any information you can share about your workflow will be helpful, do you copy and paste a lot whilst working?

If it happens again let us know

202010_anno_1_nr_1_ottobre_2020-resaved.afpub

Serif Europe Ltd. - www.serif.com

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