Can't download Mac version?

[vitamanic]

I purchased the full Affinity suite not too long ago and have switched my main computer to a Mac recently. I went to download my Affinity software and it's only giving me links to the Windows version. What's going on?

[GarryP]

Welcome to the forums @vitamanic
If you previously purchased Windows versions of the software then you will need to purchase the Mac versions to use on your Mac – the software is not transferable between operating systems.
You may be able to negotiate with the team to get a refund if your original purchase was less than 14 days ago but only if you bought the software directly from Serif and not through an App Store.

See this post from the FAQs:

 

Edited September 12, 2020 by GarryP
Added link (and changed working).

[vitamanic]

10 hours ago, GarryP said:

Welcome to the forums @vitamanic
If you previously purchased Windows versions of the software then you will need to purchase the Mac versions to use on your Mac – the software is not transferable between operating systems.
You may be able to negotiate with the team to get a refund if your original purchase was less than 14 days ago but only if you bought the software directly from Serif and not through an App Store.

See this post from the FAQs:

 

I wish I knew this before I spent all of that money... I've barely touched the software at all as I was waiting for my Creative Cloud contract to end before moving my workflow over to Affinity. I bought it on Serif's website, not an app store. I also noticed that they directly sell a Mac package outside of the App Store, so it's not like they couldn't just provide both versions to those who purchase a license...      

So I basically paid $150 to edit one image (testing out functionality, etc before purchase). Haven't used it since and now that my CC end date is nearing I apparently can't use the software I paid all of this money for. I guess I should have been reading all of the fine print, but it's pretty standard across the industry to only charge customers once for a piece of software. I've never had to pay twice for software, this just seems greedy.

Super disappointing.

 

EDIT: I realize that you're not an employee, I just had to vent I guess. Sorry!

Edited September 12, 2020 by vitamanic

[Patrick Connor]

I suggest you email affinityorders@serif.com and ask them for their best price for the full suite considering your situation.

[vitamanic]

10 minutes ago, Patrick Connor said:

I suggest you email affinityorders@serif.com and ask them for their best price for the full suite considering your situation.

Thanks, I went ahead and sent them an email. I'm really hoping I don't need to pay anything though if I'm being honest. 

I'm not exaggerating when I said I only edited one photo. I kept the apps installed so I could pop them open and compare niche features as they cropped up while working in Adobe, but that's it. 

[vitamanic]

I got an email back offering 20% off a purchase.

Really, really disappointed. While I’m not absolving myself of all blame here, I still think it should be made way more clear that you need to repurchase for each OS. The drop down menu during purchase is auto selected and I guess I assumed at the time that it pertained to the download itself, not the key.

The idea that if I chose to buy an iPad that you guys expect me to purchase the programs FOR A THIRD TIME is absolutely insane and goes against most of the industry.

I’ll be renewing Creative Cloud as they don’t engage in this exploitative behavior and it only costs me $20 a month. I can’t believe Adobe makes more economic sense for me, but I can’t imagine paying for the same software 3 separate times. Let alone when 2.0 comes out and I’d have to do it all over again.

Thanks, I guess.

[Alfred]

28 minutes ago, vitamanic said:

The idea that if I chose to buy an iPad that you guys expect me to purchase the programs FOR A THIRD TIME is absolutely insane and goes against most of the industry.

Even when they aren’t on sale, perennial licences for Affinity Photo and Affinity Designer for iPad cost only $19.99 each.

31 minutes ago, vitamanic said:

I’ll be renewing Creative Cloud as they don’t engage in this exploitative behavior and it only costs me $20 a month.

See above.

[walt.farrell]

1 hour ago, vitamanic said:

I’ll be renewing Creative Cloud as they don’t engage in this exploitative behavior and it only costs me $20 a month. I can’t believe Adobe makes more economic sense for me

I can't believe that, either. At $20 a month you'll give Adobe $240 this year, and again next year, and ....

For about $160 (with the offered discount from Serif) you can get the Mac version of all three Affinity apps and the two that are available for the iPad. That's a savings of $80 this year alone.

[Blende21]

First I think you will think back to the day you switched to a Mac as one of the best decisions of your life !

Second think forward, not about what you may have to give up to get there. Or as others say, cut your losses short.

Walt has shown with simple math why you will be better off anyhow. I still run my Windows PC for a few older programs, and have Affinity installed for compatibility reasons. I use it less and less, but it does not cost me any further money, so WTF, it is there and stays until the machine dies one day, or is retired for good.