Version 1.8.5.703 Crashing out

[John Alex]

I  just installed ver:1.85.703 and it just crashes out whenever I try to open a photo to edit. No screen error nothing, just crashes out. Never had a problem before update.
Previous version was brilliant.

[emmrecs01]

@John Alex

Inevitable questions: which app (presumably Photo)?  Which OS?

[John Alex]

@emmrecs01Affiinty photo, Win 10, had no problem with the last version, worked perfectly.

Edited September 6, 2020 by John Alex

[Alfred]

If you purchased the app from the Affinity Store you can redownload the previous version via the link on this page:

https://store.serif.com/update/windows/photo/1/

[John Alex]

@Alfred That's cool and all, but not addressing my problem. 

[Ron P.]

7 hours ago, John Alex said:

@Alfred That's cool and all, but not addressing my problem. 

True, does not, but Alfred probably thought that you might need to use the previous version so pointed out where you can get it.

To get some meaningful help we, mainly Serif, needs a lot more info since they're not sitting looking over your shoulder. First what we do know is the current version is not the problem. If it were. then everyone would be complaining about the same thing as you.

What we don't know:

1. Is it just any photo, or just one specific photo? What type of photo is it? A RAW file, a JPEG, TIFF, PNG... ?

2. What OS are you running, Win (version) or MAC (version)?

3. Is the photo on another drive and is that drive internal or a external drive?

4. When you installed the current version, did you over-install or do a clean install, where you uninstalled and removed all traces of the previous version before installing the current one?

5. Have you tried just reinstalling the current version? Sometimes a critical file can get corrupt and cause problems when trying to run the program. Have you tried to re-download the updated version?

6. Try holding down the CTL key while launching the program. This will bring up a Clear User Data dialog. Select all and clear them, then try to launch the program to see if it helped.

[Alfred]

7 hours ago, Ron P. said:

Try holding down the CTL key while launching the program. This will bring up a Clear User Data dialog. Select all and clear them, then try to launch the program to see if it helped.

The ‘Select All’ option is a bit drastic, especially if you haven’t backed up things like custom brushes and macros. It’s worthwhile initially trying the default selection (only the first three checkboxes checked) to see if that’s sufficient to resolve the issue.

[Ron P.]

3 hours ago, Alfred said:

The ‘Select All’ option is a bit drastic, especially if you haven’t backed up things like custom brushes and macros. It’s worthwhile initially trying the default selection (only the first three checkboxes checked) to see if that’s sufficient to resolve the issue.

Yes I agree. I was going on the premise where the OP stated he just installed the new release. So I'm guessing he may not have had any custom brushes or settings established. Also that's why I asked how the OP installed.

[Alfred]

2 hours ago, Ron P. said:

I was going on the premise where the OP stated he just installed the new release.

So was I, initially, but then I noticed that he went on to say “Never had a problem before update.”

[John Alex]

Right gents, thank you for your replies.
Firstly i'd like to address, that there is a few people having the same problem as I am, with the new version crashing.
When opening a RAW file, Nikon Z6 camera. It will crash before I can get to the editing stage, files are on local drive. I downloaded the new version as it prompted me to, started install, and it said was updating, all installed, then the problem occurred. So deleted it, tried a fresh install. exactly the same problem. "first what we do know is the current version is not the problem" How is it not that there's NOT a problem with the new build? when the previous was fine?

[Ron P.]

6 hours ago, John Alex said:

"first what we do know is the current version is not the problem" How is it not that there's NOT a problem with the new build? when the previous was fine?

I should have clarified that more. If it was just the software, then everyone, including me would be having the same problem. So it can not simply be the fault of the program. There's a conflict occurring between the program and your machine. That could be firmware, hardware or other software you have installed.

You stated "before you get to the editing stage", and you're opening a RAW file. So you are able to get the file open into the Develop Persona correct? That narrows it down more. Does the crash happen when you press the Develop button or before, when you're working on the file?

Can you attach the latest crash report? You can find it in %appdata%\Affinity\Photo\1.0\CrashReports\reports . 

[John Alex]

@Ron P. I Get to the load screen it I load the raw file and everything just disappears,  .. All graphics driver are up to date, here is the crash report

e84e33db-05c1-4ac3-83df-3e9fabe4c53c.dmp

[Callum]

Hi John Alex,

Please could you navigate to to the following location on your computer (%AppData%\Affinity\Photo\1.0) then rename the 1.0 folder to 1.0.old then start the app to see if this solves your problem.

Thanks

C

[John Alex]

@Callum Hi .. afraid still crashed when i went into Develop module.

[GrandPapou]

I had to deactivate the hardware renderer in Preferences / Performance and select the WARP renderer. Seems related to my NVIDIA graphics card drivers.