Juan_C Posted September 2, 2020 Share Posted September 2, 2020 I am unable to install Affinity Publisher update 1.8.5. Every time I try, I get a message stating "Setup failed". I had similar issues with Affinity Photo and Designer, but after restarting my PC, the updates installed correctly. This time it is not working. Any suggestions to fix this installation issue would be appreciated. FYI - Affinity Publisher is not running either during the installation attempt. Thanks. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted September 2, 2020 Share Posted September 2, 2020 Welcome to the Serif Affinity forums, @Juan_C. Did you get any messages in the "Setup Failed" box to further explain the issue? Was there a "click for more information" link, and did you? If so, what information was shown? After restarting Windows, did you try right-clicking on the installer .exe file and choosing Run As Administrator? That will sometimes help. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
Juan_C Posted September 2, 2020 Author Share Posted September 2, 2020 Thanks. There was actually another file interfering. It is installed now. Quote Link to comment Share on other sites More sharing options...
KeithG34 Posted September 7, 2020 Share Posted September 7, 2020 I have had an issue with running Affinity Designer since update 1.8.4. I've troubleshot everything that I possible could. I performed all Windows 10 updates. I performed numerous installations. I performed command line to scan files to make sure none of them are broken. I have no problem performing clean installations, the program just doesn't completely boot up for me. However, I am able to run Affinity Designer 1.8.3 with no issues at all.The issue that I have with continuing to run 1.8.3 from my PC is that I work between the iPad app (1.8.4) and trying to open a .afdesign file from 1.8.4 inside 1.8.3 and I am not able to do so. I really would like to get this resolved as soon as possible. Thanks in advance for any help or pointing me into the right direction. Running: Windows 10.0.19041 Build 19041 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.