Moon3 Posted September 2, 2020 Share Posted September 2, 2020 I dragged a printer's template guide into the master pages of my document and it crashed the program. Now when I try to open the file the program keeps crashing. Opening other files or creating other files is still working but that one file can't be opened now. Is there any way to restore the file to a previous version? Is there an auto save file somewhere? appreciate your help. Link to comment Share on other sites More sharing options...
Moon3 Posted September 2, 2020 Author Share Posted September 2, 2020 I can send you the crash report or the file if that would help... Link to comment Share on other sites More sharing options...
Dan C Posted September 4, 2020 Share Posted September 4, 2020 Hi @Moon3, Sorry to hear you're having trouble! Please upload the file and crash report to us using the below link and we’ll take a further look at the file to see if we can recover any of it's contents. https://www.dropbox.com/request/KcAmUEfiaRHZQiyoGRPv We suggest that you check to see if you have any backups of the document available in case we’re unable to recover the file. The investigation process can take some time, but we’ll be back in contact with our findings. Many thanks in advance Link to comment Share on other sites More sharing options...
Moon3 Posted September 4, 2020 Author Share Posted September 4, 2020 Thank you, I've uploaded the file that won't open, the lulu printer template and the crash report. Thanks in advance for taking a look. Really appreciate your assistance. Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 7, 2020 Staff Share Posted September 7, 2020 @Moon3 Please don't create duplicate threads in the future. Link to comment Share on other sites More sharing options...
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