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Luvi

I have paid, but not accessed a product key.

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Hello, I tried to buy Affinity-Designer yesterday using a MasterCard. I entered the card details as usual, then pressed pay with card and then I had to enter a code that I received by SMS. When I confirmed this, there was an error message in red and it did not work. Nevertheless, the amount of 54.99 Euro was debited from my account twice and I did not receive a product key. Can you help me, what can I do ?

 

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Welcome to the Serif Affinity forums, @Luvi.

Given the way that cards work, I think the money has not actually been debited, but is being held until the purchase is complete. The purchase failed and you got that error message rather than a product key. In a few days the bank will notice that the purchase did not complete and will make your money available again.

In the meantime, I think you should contact Serif by email to affinity@serif.com and work this out with them outside the forums.


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.9.2.1035 and 1.9.2.1005 Beta   / Affinity Designer 1.9.2.1035 and 1.9.2.1005 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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