Luvi Posted August 28, 2020 Share Posted August 28, 2020 Hello, I tried to buy Affinity-Designer yesterday using a MasterCard. I entered the card details as usual, then pressed pay with card and then I had to enter a code that I received by SMS. When I confirmed this, there was an error message in red and it did not work. Nevertheless, the amount of 54.99 Euro was debited from my account twice and I did not receive a product key. Can you help me, what can I do ? Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 28, 2020 Share Posted August 28, 2020 Welcome to the Serif Affinity forums, @Luvi. Given the way that cards work, I think the money has not actually been debited, but is being held until the purchase is complete. The purchase failed and you got that error message rather than a product key. In a few days the bank will notice that the purchase did not complete and will make your money available again. In the meantime, I think you should contact Serif by email to affinity@serif.com and work this out with them outside the forums. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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