cayenne Posted August 24, 2020 Share Posted August 24, 2020 While I VERY much appreciate the great replies and answers from other users...I'm curious if actual Affinity employees...developers or staff that have in depth first hand knowledge of the product ever get on here and answer questions...expecially the tough ones that are concern how Affinity (Photo in my case) products function? I've searched their website and their support seems to ONLY point to the forums....so I don't see any way on the site to send in support questions directly to them....or open a case, etc. Anyone? Thank you, cayenne Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 24, 2020 Share Posted August 24, 2020 Yes, you'll find them here quite frequently, @cayenne. If you're viewing the forums in a wide enough window, you can identify their posts by a "Staff" notation in their profile information in the posts, and a Moderator notation in red. If you're using a narrow window, or a mobile device, their username will be in red. You can find all of the Serif staff who are registered for the forums in the Staff listing. In the Questions forums they tend to get involved if the other users haven't come up with the right answer, in my experience. They're more active in the Bugs forum. They only rarely appear in the Feature Requests/Feedback forums. Usually the staff that appear in the forums are not the Developers, but Quality Assurance (QA) and other staff working specifically on support. But sometimes one of the Developers will post here. And, yes, I believe the forums are their preferred support mechanism. dominik and Pšenda 2 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
cayenne Posted August 25, 2020 Author Share Posted August 25, 2020 17 hours ago, walt.farrell said: Yes, you'll find them here quite frequently, @cayenne. If you're viewing the forums in a wide enough window, you can identify their posts by a "Staff" notation in their profile information in the posts, and a Moderator notation in red. If you're using a narrow window, or a mobile device, their username will be in red. You can find all of the Serif staff who are registered for the forums in the Staff listing. In the Questions forums they tend to get involved if the other users haven't come up with the right answer, in my experience. They're more active in the Bugs forum. They only rarely appear in the Feature Requests/Feedback forums. Usually the staff that appear in the forums are not the Developers, but Quality Assurance (QA) and other staff working specifically on support. But sometimes one of the Developers will post here. And, yes, I believe the forums are their preferred support mechanism. Ok..thanks for the reply. I was hoping since Affinity doesn't seem to have on official support links/process....that they'd be chiming in MORE on most all posts in the forum, since that is where the site points to. Don't get me wrong, I TRULY appreciate help and suggestions from other users....but there are times that really require someone with inside knowledge of the product on how it actually works programmatically for some answers, and I don't see those very often on the forum. But thank you again for your reply. If nothing else, I'd have expected an Affinity employee to answer something exactly like this question. C Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 25, 2020 Share Posted August 25, 2020 46 minutes ago, cayenne said: If nothing else, I'd have expected an Affinity employee to answer something exactly like this question. And they probably will. As you say, it's the kind of question that one would expect someonf on staff to respond to. But there are many topics, posts and users posting them, and a much smaller number of Serif staff, so it can take them awhile to get to everything. And, especially if the correct answer has been provided, they may not see a need to respond to everything. (This is all from observation of the forums and the staff behavior over time, and occasional discussions with staff. But I have no detailed knowledge of how they prioritize their work in the forums, how many issues they're dealing with, how many staff are working in the forums, etc.) stokerg 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 26, 2020 Staff Share Posted August 26, 2020 Hi @cayenne, We do monitor the Forums and where the users question hasn't been answered or some wrong advice has been given in a reply (very rare for that to happen from my experience here). We also have a direct email address: affinitysupport@serif.com where you can email the Support Team directly and they can help with any questions Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 26, 2020 Share Posted August 26, 2020 And the developers do actively participate in the forum too 🙂 R C-R 1 Quote Link to comment Share on other sites More sharing options...
Aad Slingerland Posted August 26, 2020 Share Posted August 26, 2020 39 minutes ago, Mark Ingram said: And the developers do actively participate in the forum too 🙂 I hope not. They should be developing ... Patrick Connor 1 Quote Link to comment Share on other sites More sharing options...
Alfred Posted August 26, 2020 Share Posted August 26, 2020 9 minutes ago, Aad Slingerland said: I hope not. They should be developing ... A forlorn hope, as you’ll see if you note that you’ve replied to ‘Mark Ingram, Dev’! Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.4.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
v_kyr Posted August 26, 2020 Share Posted August 26, 2020 9 minutes ago, Aad Slingerland said: I hope not. They should be developing ... Developers have better insights than supporters, especially if certain code parts do stem from their hands. So either way for difficult to answer questions the devs will be asked how things work exactly and what is internally involved or not then. - In other words, plain supporters often don't have the internal code insights here and thus can't tell you certain things. Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2 Link to comment Share on other sites More sharing options...
Aad Slingerland Posted August 26, 2020 Share Posted August 26, 2020 PLease don't take my reply to Mark Ingram too seriously 😁 Quote Link to comment Share on other sites More sharing options...
jmwellborn Posted August 26, 2020 Share Posted August 26, 2020 6 hours ago, stokerg said: Hi @cayenne, We do monitor the Forums and where the users question hasn't been answered or some wrong advice has been given in a reply (very rare for that to happen from my experience here). We also have a direct email address: affinitysupport@serif.com where you can email the Support Team directly and they can help with any questions 6 hours ago, Mark Ingram said: And the developers do actively participate in the forum too 🙂 And what a wonderful, refreshing change you all are, versus the iceberg chilliness of the Adobe “tough bananas” approach to an inquiring customer. So appreciated! Pšenda, kenmcd and Mark Ingram 3 Quote 24" iMAC Apple M1 chip, 8-core CPU, 8-core GPU, 16 GB unified memory, 1 TB SSD storage, Ventura 13.6. Photo, Publisher, Designer 1.10.5, and 2.3. MacBook Pro 13" 2020, Apple M1 chip, 16GB unified memory, 256GB SSD storage, Ventura 13.6. Publisher, Photo, Designer 1.10.5, and 2.1.1. iPad Pro 12.9 2020 (4th Gen. IOS 16.6.1); Apple pencil. Wired and bluetooth mice and keyboards. Link to comment Share on other sites More sharing options...
Pšenda Posted August 26, 2020 Share Posted August 26, 2020 14 minutes ago, jmwellborn said: the iceberg chilliness of the Adobe “tough bananas” approach Thank you for confirming how "by standard" companies communicate with their customers on the forum. Therefore, I was quite surprised by these expectations, 23 hours ago, cayenne said: If nothing else, I'd have expected an Affinity employee to answer something exactly like this question. because I really do not consider it a standard procedure (more precisely, I consider Serif communication to be above standard :-). jmwellborn 1 Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
cayenne Posted August 26, 2020 Author Share Posted August 26, 2020 7 hours ago, Mark Ingram said: And the developers do actively participate in the forum too 🙂 Thank you Mark and Stokerg!! The reason I posted this, is that my thread: https://forum.affinity.serif.com/index.php?/topic/122811-aps-equivalent-to-ps-smart-objectswith-raw-image-changes-after-edits-in-pixel-persona/ I"m getting. a lot of response, but so far, not enough to let me understand how working within AP that doesn't have the equivalent to smart objects....works. I had a couple questions, the main one was concerning bouncing back and forth between the pixel and develop persona. And at the end of the thread I added on how AP reacts to while in the Pixel persona....if you are needing to transform a image layer....do you lose resolution if in scale it up and down and back up again, etc. In PS, the smart object container addresses this problem. And as I understand it with AP no smart object is required, and so I was wondering how AP dealt with these two workflow scenarios. Thank you VERY much in advance if you guys might could take a look there at my questions and the responses so far. cayenne Quote Link to comment Share on other sites More sharing options...
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