omsoul2soul@gmail.com Posted August 23, 2020 Share Posted August 23, 2020 I purchased infinity publisher and once I downloaded all of my image files were damaged by Affinity. None of my photos will show the images so that I can choose photos to work with. This also happened to my husbands program the affinity photo. We have both purchased the product believing it to be a safe software only to find out that once you upload none of the images can be seen in the file folders the have a broken link on them with no photo and an X next to them as though they have been removed. I can't work with images if I can't see them to upload into the program. I need a resolution as to how to fix this program so that I can utilize the program efficiently. Quote Link to comment Share on other sites More sharing options...
Pšenda Posted August 23, 2020 Share Posted August 23, 2020 Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.5.2636 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.4317. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Alfred Posted August 23, 2020 Share Posted August 23, 2020 Off topic, the OP seems to have used an email address as their forum display name. That makes it available to spammers, so they might want to change it to something else. You can do that via the following link: https://forum.affinity.serif.com/index.php?/settings/username Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
Old Bruce Posted August 23, 2020 Share Posted August 23, 2020 14 hours ago, omsoul2soul@gmail.com said: I purchased infinity publisher and once I downloaded all of my image files were damaged by Affinity. None of my photos will show the images so that I can choose photos to work with. This also happened to my husbands program the affinity photo. We have both purchased the product believing it to be a safe software only to find out that once you upload none of the images can be seen in the file folders the have a broken link on them with no photo and an X next to them as though they have been removed. I can't work with images if I can't see them to upload into the program. I need a resolution as to how to fix this program so that I can utilize the program efficiently. Hi and welcome to the forums Am I correct in reading this as you are unable to see the preview while in the Finder (Mac OS) or Explorer (in Windows OS)? Which System are you using Mac or Windows? There are settings for changing the appearance of the files's previews. Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.