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amdi

YOU ARE SHAME and I don't say anything else ...

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IT'S REALLY SHAMEY IN 2020 to still have trouble removing software.

Change jobs!


I will no longer buy any software from you.

setup photo.JPG

seup designer.JPG

designerr disinst.JPG

disinst photo.JPG

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On 8/21/2020 at 4:48 PM, RNKLN said:

It’s a shame indeed that Windows still isn’t capable of doing a good job in installing and removing software. 😉

This is neither a Windows issue, nor a Serif issue; Affinity products uninstall fine.  This is likely a third-party issue, such as something "cleaning" the installer folder when it should be left alone.  The application needs the msi installer intact so it knows what's installed and where before it updates or uninstalls itself.  If it's not, then you get the errors the OP posted in their screenshots (demonstrated below).

 

They will need to download & run the tool from the below link, follow the prompts for an 'uninstalling' issue, then uninstall the Affinity software:
https://support.microsoft.com/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

Edit:
The tool in the above link is no longer available to download from 3 August 2020 due to it not being signed with a SHA-256 certificate (it was signed in 2015 with a SHA-1 cert).  However, Serif have a link in the FAQ section to a version of the "Microsoft Uninstall Troubleshooter" tool hosted on OneDrive:
https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541684

If the OneDrive link doesn't work, there's also a version here:
https://www.tenforums.com/tutorials/86975-program-install-uninstall-troubleshooter-windows.html

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@amdi

I agree with @RNKLN. It's a general Windows problem.

But it can be made worse by users having 3rd-party tools installed. For example, some disk cleanup tools are over-zealous and delete data that really is needed (such as the original .msi installer files for programs that have been installed).

 


-- Walt

Windows 10 Home, version 2004 (19041.388),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop:  8GB memory, Intel Core i7-3625QM @ 2.30GHz, Intel HD Graphics 4000 or NVIDIA GeForce GT 630M
Affinity Photo 1.8.5.703 and 1.9.0.864 Beta   / Affinity Designer 1.8.5.703 and 1.9.0.864 Beta  / Affinity Publisher 1.8.5.703 and 1.9.0.863 Beta.

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Did you install via Revo uninstaller so that it logged the install?


iMac 27" Late 2015 Fully Loaded, iMac 27" Mid 2011 both running High Sierra 10.13.6 - Affinity Designer/Photo & Publisher - Illustrator CC, Inkscape, Blender, Sketchup, Pepakura Designer, MTC, Pixelmator & Pixelmator Pro + more... XP-Pen Artist-22E, - iPad Pro 12.9 B|  

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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This is typical of people using apps like "Free you RAM", "Unclutter you disk", "Speed up your computer", "Manage you Memory". and all those "magic apps" that, in the end, make you have to do a fresh install of Windows.

And Amdi.... this is your first post and I hope this is your last. Buona fortuna a te.


-- Window 10 - 32 gb - Intel I7 - 8700 - NVIDIA GeForce GTX 1060
-- iPad 2020 - 12,9 - 256 gb - Apple Pencil 2 -- iPad 6th gen 128 gb - Apple Pencil 1

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This is indeed a Windows issue. When I want to remove a program, I have a lot of problems because Windows is refusing. What I do is restart again and when asked, agree with forcing a restart. After that I can remove the remaining files. Serif has nothing to do with your problem. You should turn to Microsoft.

I agree that your behaviour here is very rude and I wonder if you would talk face to face if you will say the same. If I where you, I would apologize for the very strong wording.

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On 8/21/2020 at 8:15 PM, Bad_Wolf said:

This is indeed a Windows issue. When I want to remove a program, I have a lot of problems because Windows is refusing. What I do is restart again and when asked, agree with forcing a restart. After that I can remove the remaining files. Serif has nothing to do with your problem. You should turn to Microsoft.

It's not.

When trying to update or uninstall Affinity software, the installer looks for the Affinity MSI installer database file located in the C:\Windows\Installer folder (I.E. C:\Windows\Installer\83225.msi).

If it can't find this file (for example, if something has deleted it), then it will try to find the original installer database file.  In Affinity's case, the original installer database file would have been extracted to a temporary location during the original installation (I.E. C:\Users\UserName\AppData\Local\Temp\AffinitySetup\8c1170d2-f3c0-4caf-b5c8-5c8ec4804826\Affinity.msi).  After installation, it is deleted from this temporary location by the installer.

The dialogue you can see in the OP's screenshot when they try to uninstall it is saying just this:  It can't find the Affinity MSI installer database file located in the C:\Windows\Installer folder and it also can't find the original 'Affinity.msi' file (which it won't, because after installation it's deleted from that temporary location).  Although the dialogue gives a 'Browse' option, it is not possible to point the dialogue box to the msi (as it doesn't exist anymore) and it's also not possible to point it to the original downloaded file instead – as Affinity supply an exe file, not an msi file.

Therefore, the OP will need to run the Microsoft troubleshooter tool and follow the prompts for an 'uninstalling' issue; this will allow the application to be uninstalled.
 

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An Italian (customer) makes an angry post. That is fine and wonderful. Expected! 😄 I miss Italy, Rome, Italians, temper, fun... Damn covid-19!

Not so much missing the sensitive reactions on an Internet forum. 👶🏽

 


I gave up using Designer - a "professional" vector drawing program without advanced or semi-advanced vector features. Customers waiting for five years in vain is more than any company can ask for. Maybe if Affinity Designer 2.0 gets real and advanced vector features I can use it. Until then... I am a customer, a potential upgrader and an active observer with an opinion.

Further... give up and please hire a professional, educated UX (user experience designer), Serif. Professional software companies used them for decades now. You must too.

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