Hatrantator Posted August 19, 2020 Share Posted August 19, 2020 Hi There! My Designer can't create nor open .afdesign files anymore. I only get 'no response' the whole Client gets slow until Win10 asks me to close AD due to no response. If i don't open/create anything AD behaves normal. Never had these issues before. I am working on a Surface Laptop 3 16GB, i7. EDIT: So i played around a little bit: Restarting my notebook Resetting AD Uninstalling AD Installing AD 1.8.3 Can't edit or create files anymore... Quote Link to comment Share on other sites More sharing options...
Elvio Moura Posted August 19, 2020 Share Posted August 19, 2020 The same to me. 2b0c2c99-c992-4182-a830-efdb79fcabd9.dmp Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 19, 2020 Staff Share Posted August 19, 2020 Hi @Hatrantator Could you attach a couple of your latest crash reports that correspond to the crashes you're getting above please? See this article below on where to find them: @Elvio Moura Your document appears to be crashing due to igd10umd64.dll. This is part of Intel's Graphics drivers. So I would suggest you reinstall/update to the latest drivers available for your machine. To see if that helps If that doesn't work could you go to Edit > Preferences > Performance and change Render to WARP. This should allow you to be able to open a document and continue using the app. However this is software rendering so will not be as quick. Quote Link to comment Share on other sites More sharing options...
Elvio Moura Posted August 19, 2020 Share Posted August 19, 2020 Thanks Sean. Designer was linked to some intel software. I removed this link and seems everything goes back to normal. Problem solved. Quote Link to comment Share on other sites More sharing options...
Hatrantator Posted August 20, 2020 Author Share Posted August 20, 2020 17 hours ago, Sean P said: Hi @Hatrantator Could you attach a couple of your latest crash reports that correspond to the crashes you're getting above please? See this article below on where to find them: @Elvio Moura Your document appears to be crashing due to igd10umd64.dll. This is part of Intel's Graphics drivers. So I would suggest you reinstall/update to the latest drivers available for your machine. To see if that helps If that doesn't work could you go to Edit > Preferences > Performance and change Render to WARP. This should allow you to be able to open a document and continue using the app. However this is software rendering so will not be as quick. Sorry, i can't attach anything. I've got no Dumpfiles in that Directory. Probably due to resetting the Application (selected all, didn't read all the checkboxes). I shutted down my Notebook and when i came home and tried to check for the Dumpfiles, i tried opening an .afdesign and everthing worked fine (altough i am back to 1.8.3 again). If i find the time, i will update to 1.8.4 again and send you the Dumpfiles. I just wanted to mention that, originally, i installed 1.8.4 on Monday and on Tuesday everything seemed fine. Quote Link to comment Share on other sites More sharing options...
Hatrantator Posted August 20, 2020 Author Share Posted August 20, 2020 Okay, too soon! It happens again... Waited 7 Minutes until Windows asks to close AD. No Dumpfile was created. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 20, 2020 Staff Share Posted August 20, 2020 18 minutes ago, Hatrantator said: Okay, too soon! It happens again... Waited 7 Minutes until Windows asks to close AD. No Dumpfile was created. Does trying to open a new document using File > New Document do the same? Have you tried switching to WARP as I mentioned above? Hatrantator 1 Quote Link to comment Share on other sites More sharing options...
Hatrantator Posted August 20, 2020 Author Share Posted August 20, 2020 WARP works. Thanks. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 20, 2020 Share Posted August 20, 2020 On 8/19/2020 at 4:42 PM, Elvio Moura said: Thanks Sean. Designer was linked to some intel software. I removed this link and seems everything goes back to normal. Problem solved. Can you remember what the software was, or what the link was? Quote Link to comment Share on other sites More sharing options...
Hatrantator Posted August 24, 2020 Author Share Posted August 24, 2020 Sooooooooooo... Affinity Designer does the same again. WARP is chosen. Trying to open something (doesn't matter the file as clicking 'File > Open' is already too much to handle for AD) and AD hangs.AD still doesn't produce any Dumpfiles. AD just hangs with the 'Not responding'-Message from Windows. Quote Link to comment Share on other sites More sharing options...
Staff Sean P Posted August 24, 2020 Staff Share Posted August 24, 2020 25 minutes ago, Hatrantator said: Sooooooooooo... Affinity Designer does the same again. WARP is chosen. Trying to open something (doesn't matter the file as clicking 'File > Open' is already too much to handle for AD) and AD hangs.AD still doesn't produce any Dumpfiles. AD just hangs with the 'Not responding'-Message from Windows. Ahh if its hanging then unfortunately there won't be any dump files in the folder. In that case can after it has hung can you go to Task Manager find the Affinity Designer Process, right click it and select 'Create Dump File'. Once it has finished it will give you the location of that file - could you attach that to the location below please?https://www.dropbox.com/request/Wk9P2FkRnpm3NKvsXneG Quote Link to comment Share on other sites More sharing options...
Hatrantator Posted August 24, 2020 Author Share Posted August 24, 2020 It works again, after rebooting my Notebook. If it hangs again, i will gladly create the dump and upload it to your Dropbox. Quote Link to comment Share on other sites More sharing options...
Elvio Moura Posted August 26, 2020 Share Posted August 26, 2020 On 8/20/2020 at 2:00 PM, Mark Ingram said: Can you remember what the software was, or what the link was? Intel Graphics Command Center. Sorry the delay. Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
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