TEcHNOpls Posted August 17, 2020 Share Posted August 17, 2020 Hi, I have a file that apparently is broken, saved in .703 beta last night. Won't open properly today. 1. Can I send it to you for examination? Maybe you can salvage some of the layers at least? 2. Where are the backups stored? Maybe I can salvage an older version this way? This happened before but somehow the file fixed itself after rebooting. This one, not so much. This is a serious issue if I lost my work "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Ron P. Posted August 17, 2020 Share Posted August 17, 2020 6 hours ago, TEcHNOpls said: Hi, I have a file that apparently is broken, saved in .703 beta last night. Won't open properly today. 1. Can I send it to you for examination? Maybe you can salvage some of the layers at least? 2. Where are the backups stored? Maybe I can salvage an older version this way? This happened before but somehow the file fixed itself after rebooting. This one, not so much. This is a serious issue if I lost my work There are 2 folders found on Windows PC versions, users%usename%appData%Roaming%Affinity%Photo%1.0(Beta)%autosave or backup TEcHNOpls 1 Affinity Photo 2.4..; Affinity Designer 2.4..; Affinity Publisher 2.4..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 18, 2020 Staff Share Posted August 18, 2020 Oh no Sorry to hear that. I've made you a folder here:https://www.dropbox.com/request/iqzxjQsRyUHhyeH8p2em TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 18, 2020 Author Share Posted August 18, 2020 @Chris B Thanks, Uploading right now. @Ron P. Thanks, unfortunately, it's clean. I'll use that for future reference thou. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 19, 2020 Staff Share Posted August 19, 2020 I think I've sorted it. I'll send you a message in case it needs to remain private. Basically, I opened Publisher and went to the Document menu > Add Pages from File and it plopped the layers and such into the spread. Deleted the blank page and made sure the dimenions were roughly the same. Please inspect for accuracy TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 19, 2020 Author Share Posted August 19, 2020 Thanks! Unfortunately this is not something I could have done. More so, why did it save with an error? Did you sent it to developers to take a look? "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 19, 2020 Author Share Posted August 19, 2020 @Chris B One thing, the file I got is CMYKA/8, the original is RGB/16. Can you try redoing this in 16bit? "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 19, 2020 Author Share Posted August 19, 2020 Guys, this is serious. I got another file corrupted. AP was behaving sluggish, a bit laggy. I saved, closed the app and now another file is broken. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 20, 2020 Staff Share Posted August 20, 2020 @TEcHNOpls Aht his is because I did it in Publisher. There's another methrod where you can place it as an embedded document in Photo. Here are the steps to do this: Placed it as an embedded document in a blank document Open it up using Edit Document Copy the base pixel layer New from clipboard to get the correct dimensions and bit depth Then copy all the other layers into the layer stack and save it I'll message you a link to the new file. I'm not sure what is causing this corruption. Where do you save your files to? Local HDD, cloud, SSD, USB etc. TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 20, 2020 Staff Share Posted August 20, 2020 I've been asked to get the following from you: OS version Affinity version The files themselves (you have the Dropbox link above) Did you do anything such as drop embedded documents into your file and perform an undo/redo before save Locations you save to, as mentioned above TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 20, 2020 Author Share Posted August 20, 2020 4 hours ago, Chris B said: I've been asked to get the following from you: OS version Affinity version The files themselves (you have the Dropbox link above) Did you do anything such as drop embedded documents into your file and perform an undo/redo before save Locations you save to, as mentioned above 1. Windows 7 Home Premium Service Pack 1 2. AP 1.8.5.703 3. I'll upload both files in a minute. 4. I may have done some undo/redo, the file was open for an hour maybe, with some editing going on. 5. Local SSD drive. (Intel SSD 730 Series 240GB) Latest firmware according to Inter SSD Toolbox, will run full diag scan now. Chris B 1 "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 20, 2020 Author Share Posted August 20, 2020 Had some issues, but it should be uploaded now. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 20, 2020 Staff Share Posted August 20, 2020 Thanks, I can feed this back to development. TEcHNOpls 1 How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 20, 2020 Author Share Posted August 20, 2020 Thanks. ps. Run Intell SSD toolbox and did a full diag. All looks OK with the drive. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 21, 2020 Author Share Posted August 21, 2020 So, I tired to recover the file... 1. Followed the instructions you provied 2. Renamed broken file 3. Tried saving new file. 4. Save appears to perform properly, but then I get "unable to load file, appeares to be corrupted" 5. File closes 6. Reopen file 7. Fails to load, AP hangs on closing the error dialog box. 8. Re-opening fails to load file. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted August 21, 2020 Author Share Posted August 21, 2020 I redid the recovery again, now it works ok. Chris B 1 "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted September 1, 2020 Author Share Posted September 1, 2020 @Chris B Got another one, you want me to upload it too? How's the progress on a fix? "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
TEcHNOpls Posted September 2, 2020 Author Share Posted September 2, 2020 @Chris B, @Gabe, this is frustrating. I'm trying to do the recovery method, but with this file, every time I try to save 'recovered' file, I get the same error that the file is corrupted after the saving finishes >:c "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 3, 2020 Staff Share Posted September 3, 2020 On 9/2/2020 at 12:05 AM, TEcHNOpls said: Got another one, you want me to upload it too? Yes please. Upload it and we/dev can have a look. Link to comment Share on other sites More sharing options...
TEcHNOpls Posted September 3, 2020 Author Share Posted September 3, 2020 @Gabe done, to the same dropbox @Chris B provided earlier. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
Staff Gabe Posted September 3, 2020 Staff Share Posted September 3, 2020 Interesting. It seems to be a windows issue somehow. I did this workflow On 8/20/2020 at 8:57 AM, Chris B said: Placed it as an embedded document in a blank document Open it up using Edit Document Copy the base pixel layer New from clipboard to get the correct dimensions and bit depth Then copy all the other layers into the layer stack and save it And it resulted in a corrupt file on Windows. However, the same workflow produced a good file on macOS. You've got a PM with the fixed file. TEcHNOpls and Chris B 1 1 Link to comment Share on other sites More sharing options...
TEcHNOpls Posted September 3, 2020 Author Share Posted September 3, 2020 Hopefully the devs can figure this out. My guess is somewhere in memory usage. "I'm a lumberjack and I'm OK, I sleep all night, and I work all day..." Link to comment Share on other sites More sharing options...
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