thusband Posted August 16, 2020 Share Posted August 16, 2020 Today I used my Sony E 50mm F1.8 OSS lens with my a7 III and the raw images when opened in Affinity look like the attached screenshot. The same images in my other software (FastRawViewer, iMatch and DxO Photolab) show normally without the crop. I've used the lens before and this didn't happen in Affinity. Could I have missed another setting in Affinity? Many thanks. Quote Link to comment Share on other sites More sharing options...
thusband Posted August 16, 2020 Author Share Posted August 16, 2020 I just discovered if I go to the Lens tab and select the default preset pull down again the image snaps to the full size. As shown in the screenshot the Default preset is already selected. Why should I have to do that again? Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 16, 2020 Staff Share Posted August 16, 2020 Hi @thusband, Sorry to see you're having trouble! Firstly, with a RAW file open please navigate to View>Assistant Manager... and take a screenshot of this dialog, then attach it here. Secondly, could you please provide a copy of the RAW file you're opening in Affinity? Many thanks! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
thusband Posted August 16, 2020 Author Share Posted August 16, 2020 Thanks, Dan, for the quick reply. That ARW file in the background of the screenshot is available for download in Google Drive. Here's the link: https://drive.google.com/file/d/1WbYZJb-lfOWxEOsdZXitHtrK9daSvEvu/view?usp=sharing Thanks a lot for the help! Tom Quote Link to comment Share on other sites More sharing options...
lepr Posted August 16, 2020 Share Posted August 16, 2020 The "Remove Lens Vignette" option is producing a weird result. Re-selecting "Default" disables the vignette removal. (I'm only trying to help by explaining what is happening, but I cannot explain why it is happening.) Quote Link to comment Share on other sites More sharing options...
thusband Posted August 18, 2020 Author Share Posted August 18, 2020 Is there an Affinity tech support where I could get someone to take a look at this problem? Are there logs that could shed some light perhaps? Every RAW file I open has this issue where I have to click 'Default' in the Lens tab. Certainly not a show stopper but it is a bit irritating. Many thanks. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 18, 2020 Staff Share Posted August 18, 2020 Apologies for the delayed response here @thusband - I've forwarded your RAW file to our developers and I'm currently awaiting a response, as this isn't an issue I've seen happening before in Affinity and I'm currently unsure of the reason for this. As soon as I have some more information to provide here I'll be sure to reply Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
thusband Posted August 18, 2020 Author Share Posted August 18, 2020 Great. Thanks @Dan C, I appreciate it. I wonder if another application is "touching" it somehow before it's opened in Affinity? I also use DxO Photolab 3 and iMatch. Quote Link to comment Share on other sites More sharing options...
Staff Dan C Posted August 21, 2020 Staff Share Posted August 21, 2020 @thusband I have since filed this as a bug with our developers, as I can see that if you select 'Default' and then re-enable the same correction and lens vignette options, then the image appears correctly. We're unfortunately not 100% certain of the cause of this currently, but we suspect it may be due to the full frame camera being used with a crop lens sensor and this is somewhat unique, so Affinity Photo doesn't handle this gracefully. As mentioned, this is logged with our developers and we hope to fix this shortly, in the meantime unfortunately I recommend creating a custom profile for the lens tab of the develop persona, so when you load your RAW images you can simply change the preset and you're good to go. Apologies for any inconveniences caused here in the meantime! Quote Please Note: I am now out of the office until Tuesday 2nd April on annual leave. If you require urgent assistance, please create a new thread and a member of our team will be sure to assist asap. Many thanks Link to comment Share on other sites More sharing options...
thusband Posted August 21, 2020 Author Share Posted August 21, 2020 OK thanks. It's not a big deal to select default. I'll look into setting up a custom profile. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.