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Major crashing and memory issues with 1.8.4.693 *SOLVED


Guyon

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Both infinity Photo & Designer 1.8.4.693 work fine until I try and draw a line with my XP-Pen Drawing monitor.
I get strange lines automatically being drawn all over the screen and memory usage skyrockets.

This version is unusable. All other of my drawing programs work fine as well as older versions of Photo and Designer.

2020-08-15 21_03_33-Greenshot.png

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Hi @Guyon I'm glad it seems to be working better for you in 1.8.5.703.

We'd like to take a look at what is happening. So could I ask you to upload your log file please?

These are the steps to get the additional logging information and locate the Log.txt file for 1.8.5.703:

  1. Locate your Designer.exe in Program Files > Affinity > Designer Customer Beta
  2. Create a shortcut on your desktop > Right click the shortcut
  3. Select PropertiesShortcut tab > In the Target box after Designer.exe" leave a space and type --input-logging > Click OK
  4. You can then launch the new shortcut and draw some lines as above > Save your document > Close the app

You will find the Log.txt file in the following place: AppData\Roaming\Affinity\Designer\1.0  (Beta)

If you have any issues let me know.

input_logging.png

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@SPaceBar 

To be clear you want me to do this with the new  Customer Beta\Designer.exe\ that works  not the old one that was crashing (1.8.4.693 ).

 

Loading colour profiles
    Monitors
        Name: Generic PnP Monitor
        Adapter: NVIDIA GeForce GTX 1060 6GB
        Primary: Yes
        Has user profile: No
        Profile name: QuickGammaProfile20191226.icc

        Name: Generic PnP Monitor
        Adapter: NVIDIA GeForce GTX 1060 6GB
        Primary: No
        Has user profile: No
        Profile name: sRGB Color Space Profile.icm

        Name: S230HL
        Adapter: NVIDIA GeForce GTX 1060 6GB
        Primary: No
        Has user profile: No
        Profile name: sRGB Color Space Profile.icm

    System
        Found 18 system profiles (parsed 18)
        Loading colour profile (system): wsRGB.cdmp
        Loading colour profile (system): wscRGB.cdmp
        Loading colour profile (system): sRGB Color Space Profile.icm
        Loading colour profile (system): S230HL.ICM
        Loading colour profile (system): RSWOP.icm
        Loading colour profile (system): QuickGammaProfile20191226.icc
        Skipping colour profile (system): Proofing.gmmp
        Skipping colour profile (system): Photo.gmmp
        Loading colour profile (system): perv550r.icc
        Loading colour profile (system): perv550f.icc
        Skipping colour profile (system): MediaSim.gmmp
        Skipping colour profile (system): Graphics.gmmp
        Loading colour profile (system): ewsrgb.icm
        Loading colour profile (system): ewrgb18.icm
        Loading colour profile (system): ewgray22.icm
        Loading colour profile (system): ewgray18.icm
        Skipping colour profile (system): D65.camp
        Skipping colour profile (system): D50.camp
        Found 18 user profiles (parsed 18)
        Loading colour profile (user): wsRGB.cdmp
        Loading colour profile (user): wscRGB.cdmp
        Loading colour profile (user): sRGB Color Space Profile.icm
        Loading colour profile (user): S230HL.ICM
        Loading colour profile (user): RSWOP.icm
        Loading colour profile (user): QuickGammaProfile20191226.icc
        Skipping colour profile (user): Proofing.gmmp
        Skipping colour profile (user): Photo.gmmp
        Loading colour profile (user): perv550r.icc
        Loading colour profile (user): perv550f.icc
        Skipping colour profile (user): MediaSim.gmmp
        Skipping colour profile (user): Graphics.gmmp
        Loading colour profile (user): ewsrgb.icm
        Loading colour profile (user): ewrgb18.icm
        Loading colour profile (user): ewgray22.icm
        Loading colour profile (user): ewgray18.icm
        Skipping colour profile (user): D65.camp
        Skipping colour profile (user): D50.camp
    Installed
        Loading colour profile: AdobeRGB1998.icc
        Loading colour profile: AppleRGB.icc
        Loading colour profile: CoatedFOGRA27.icc
        Loading colour profile: CoatedFOGRA39.icc
        Loading colour profile: ColorMatchRGB.icc
        Loading colour profile: Display P3.icc
        Loading colour profile: JapanColor2001Coated.icc
        Loading colour profile: JapanColor2001Uncoated.icc
        Loading colour profile: JapanColor2002Newspaper.icc
        Loading colour profile: JapanWebCoated.icc
        Loading colour profile: ROMM RGB.icc
        Loading colour profile: UncoatedFOGRA29.icc
        Loading colour profile: USSheetfedCoated.icc
        Loading colour profile: USSheetfedUncoated.icc
        Loading colour profile: USWebCoatedSWOP.icc
        Loading colour profile: USWebUncoated.icc
        Loading colour profile: WebCoatedFOGRA28.icc
    Imported
    -- 319.9821ms
Wintab: Failed to get tangent pressure info
TabletContext::Create: original queue size is 32
TabletContext::Create: new queue size is 128
Attempting to create Direct3D device on default adapter
Setting screen DPI to 84.8139130434783 (scale = 1.0)
Exit

 

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@Guyon Could you change the Tablet Input Method to High Precision and try again for us please?

  1. Open the shortcut we made for Designer Beta 1.8.5.703
  2. Select Edit > Preferences > Under Tablet Input Method - choose High Precision > Select Close
  3. Draw some lines as above > Save your document > Close the app
  4. Then look for the Log.txt file as before: AppData\Roaming\Affinity\Designer\1.0  (Beta)
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Tablet Input Method ?
I changed the controller to pressure, but perhaps because the program locks up I can not do the save, you requested.

If the lack of saving is not the case I can try again.  But if I draw to many lines it will crash my machine.

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On 8/19/2020 at 9:41 AM, SPaceBar said:

No problem, if the app isn't responding it won't be able to update the log. I just wanted tone sure it was that. Thanks for helping out, it's much appreciated. 👍

 

@SPaceBar

Thanks for your help 1.8.5 seems to have fixed the problem

 

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Thanks for checking @Guyon Are you able to create a new shortcut with the extra logging for Photo using the instructions I gave you previously? That would give us the additional information at the bottom of the log.

These are the steps to get the additional logging information and locate the Log.txt file for 1.8.5.703:

  1. Locate your Photo.exe in Program Files > Affinity > Affinity Photo
  2. Create a shortcut on your desktop > Right click the shortcut
  3. Select PropertiesShortcut tab > In the Target box after Photo.exe" leave a space and type --input-logging > Click OK
  4. You can then launch the new shortcut and draw some lines as above > Save your document > Close the app

You will find the Log.txt file in the following place: AppData\Roaming\Affinity\Photo\1.0

 

input_logging.png

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@SPaceBar

So AfftiyPhoto  1.8.5   runs great with my my XP-Pen Monitor in low precision.  But once I change to high precision is where the same issue occurs.

Here is the log as you requested.

 

 

Loading colour profiles
    Monitors
        Name: Generic PnP Monitor
        Adapter: NVIDIA GeForce GTX 1060 6GB
        Primary: Yes
        Has user profile: No
        Profile name: QuickGammaProfile20191226.icc

        Name: Generic PnP Monitor
        Adapter: NVIDIA GeForce GTX 1060 6GB
        Primary: No
        Has user profile: No
        Profile name: sRGB Color Space Profile.icm

        Name: S230HL
        Adapter: NVIDIA GeForce GTX 1060 6GB
        Primary: No
        Has user profile: No
        Profile name: sRGB Color Space Profile.icm

    System
        Found 18 system profiles (parsed 18)
        Loading colour profile (system): wsRGB.cdmp
        Loading colour profile (system): wscRGB.cdmp
        Loading colour profile (system): sRGB Color Space Profile.icm
        Loading colour profile (system): S230HL.ICM
        Loading colour profile (system): RSWOP.icm
        Loading colour profile (system): QuickGammaProfile20191226.icc
        Skipping colour profile (system): Proofing.gmmp
        Skipping colour profile (system): Photo.gmmp
        Loading colour profile (system): perv550r.icc
        Loading colour profile (system): perv550f.icc
        Skipping colour profile (system): MediaSim.gmmp
        Skipping colour profile (system): Graphics.gmmp
        Loading colour profile (system): ewsrgb.icm
        Loading colour profile (system): ewrgb18.icm
        Loading colour profile (system): ewgray22.icm
        Loading colour profile (system): ewgray18.icm
        Skipping colour profile (system): D65.camp
        Skipping colour profile (system): D50.camp
        Found 18 user profiles (parsed 18)
        Loading colour profile (user): wsRGB.cdmp
        Loading colour profile (user): wscRGB.cdmp
        Loading colour profile (user): sRGB Color Space Profile.icm
        Loading colour profile (user): S230HL.ICM
        Loading colour profile (user): RSWOP.icm
        Loading colour profile (user): QuickGammaProfile20191226.icc
        Skipping colour profile (user): Proofing.gmmp
        Skipping colour profile (user): Photo.gmmp
        Loading colour profile (user): perv550r.icc
        Loading colour profile (user): perv550f.icc
        Skipping colour profile (user): MediaSim.gmmp
        Skipping colour profile (user): Graphics.gmmp
        Loading colour profile (user): ewsrgb.icm
        Loading colour profile (user): ewrgb18.icm
        Loading colour profile (user): ewgray22.icm
        Loading colour profile (user): ewgray18.icm
        Skipping colour profile (user): D65.camp
        Skipping colour profile (user): D50.camp
    Installed
        Loading colour profile: AdobeRGB1998.icc
        Loading colour profile: AppleRGB.icc
        Loading colour profile: CoatedFOGRA27.icc
        Loading colour profile: CoatedFOGRA39.icc
        Loading colour profile: ColorMatchRGB.icc
        Loading colour profile: Display P3.icc
        Loading colour profile: JapanColor2001Coated.icc
        Loading colour profile: JapanColor2001Uncoated.icc
        Loading colour profile: JapanColor2002Newspaper.icc
        Loading colour profile: JapanWebCoated.icc
        Loading colour profile: ROMM RGB.icc
        Loading colour profile: UncoatedFOGRA29.icc
        Loading colour profile: USSheetfedCoated.icc
        Loading colour profile: USSheetfedUncoated.icc
        Loading colour profile: USWebCoatedSWOP.icc
        Loading colour profile: USWebUncoated.icc
        Loading colour profile: WebCoatedFOGRA28.icc
    Imported
    -- 367.6756ms
Wintab: Failed to get tangent pressure info
TabletContext::Create: original queue size is 32
TabletContext::Create: new queue size is 128
Attempting to create Direct3D device on default adapter
Setting screen DPI to 84.8139130434783 (scale = 1.0)
Exit

 

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