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MLeaman

Designer Crashing while importing Brushes

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Designer running 1.8.4.4, iPad OS 13.6.1

I’ve been trying to import new brushes and each time a message saying “downloading” will appear and the app will either go back to normal with no new brushes or freeze. I was in the process of importing a number of new brushes and was successful with importing only two.
Brushes file sizes range from 1 MB to 107 MB, all are downloaded onto the iPad from the cloud, all were able to import into Designer for Mac OS. 
iPad is up to date and 15 GB available of free space.

Troubleshooting has not yet included removing the App all together. 

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Welcome to the Serif Affinity Forums, @MLeaman. :)

I haven’t noticed any new brush import problems recently, but I’m still on iPadOS 13.6. Which iPad model do you have, and what cloud storage location(s) are you using?

The “go back to normal with no new brushes” scenario can arise if you’re not in the correct persona for the type of brush that you’re trying to import. In the desktop apps you can simply switch to the correct persona after import, but I’ve always found that new brushes fail to show up if I’m in the wrong persona when importing on iPad.


Alfred online2long.gif
Affinity Designer/Photo/Publisher for Windows 1.9.1 • Windows 10 Home (4th gen Core i3 CPU)
Affinity Photo for iPad 1.9.1 • Designer for iPad 1.9.1 • iPadOS 14.4.2 (iPad Air 2)

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