aleale1 Posted August 13, 2020 Share Posted August 13, 2020 The latest update does not allow me to create a new document and to open the existing one. The application crashes. I deleted all old preferences, but it did not help. I turned on the automatic crash report and look forward to the response to my mail. I uninstalled the whole suite now as all three apps behave as I have mentioned above. Quote Link to comment Share on other sites More sharing options...
SPaceBar Posted August 13, 2020 Share Posted August 13, 2020 Hi aleale1 Did you manage to get a crash report before you uninstalled the suite? Can you upload it here if you did? Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 13, 2020 Share Posted August 13, 2020 2 hours ago, aleale1 said: The latest update does not allow me to create a new document and to open the existing one. The application crashes. I deleted all old preferences, but it did not help. I turned on the automatic crash report and look forward to the response to my mail. I uninstalled the whole suite now as all three apps behave as I have mentioned above. If you can't open an existing document, or create a new document it sounds like your graphics drivers may need reinstalling. Have you recently installed a Windows update? SPaceBar 1 Quote Link to comment Share on other sites More sharing options...
aleale1 Posted August 13, 2020 Author Share Posted August 13, 2020 40 minutes ago, SPaceBar said: Did you manage to get a crash report before you uninstalled the suite? Can you upload it here if you did? Nope. I relied on suggested automatic report feature, which I believe have already sent the report to the Affinity team. Quote Link to comment Share on other sites More sharing options...
aleale1 Posted August 13, 2020 Author Share Posted August 13, 2020 29 minutes ago, Mark Ingram said: it sounds like your graphics drivers may need reinstalling This sounds reasonable. I had a video card driver's problem lately. I’ll check it out. Thanks. Mark Ingram 1 Quote Link to comment Share on other sites More sharing options...
aleale1 Posted August 13, 2020 Author Share Posted August 13, 2020 1 hour ago, Mark Ingram said: it sounds like your graphics drivers may need reinstalling. You were 100% right. I updated my graphics driver, restarted the computer and now everything works OK. Thanks a lot!! Mark Ingram and SPaceBar 2 Quote Link to comment Share on other sites More sharing options...
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