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Uninstall-Reinstall forcing me to Re-Purchase?!


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Hello Affinity. I bought AD over 6 years ago, and more recently the other 2 apps in the suite. Because of some terrible issues with AD I was told by you all to uninistall-reinstall and when I went to my login to find my download link, the link to download Designer is gone, as well as Photo. This was not the case last year when I got this new Mac I have now. All three of my download links were there and I was able to successfully install them on it, but now 2 of them are gone, and now I'm at work... on the clock... with no Affinity Designer! Please respond with how to fix this as soon as possible, thank you! 

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27 minutes ago, affinity4Christ15 said:

when I went to my login to find my download link, the link to download Designer is gone, as well as Photo.

If you purchased Designer 6 years ago, I'm pretty sure you must have purchased it from the Mac App Store as I believe it's only been available from the Affinity Store for 2 years or so. You would need to sign in to the Mac App Store using the same identity you used for the original purchase, and install from there. You can't get it from the Affinity Store.

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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1 minute ago, walt.farrell said:

If you purchased Designer 6 years ago, I'm pretty sure you must have purchased it from the Mac App Store as I believe it's only been available from the Affinity Store for 2 years or so. You would need to sign in to the Mac App Store using the same identity you used for the original purchase, and install from there. You can't get it from the Affinity Store.

Thanks Walt. Unfortunately I'm all logged in to the App Store and it also is demanding a re-purchase! This is just awful!

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1 minute ago, affinity4Christ15 said:

Thanks Walt. Unfortunately I'm all logged in to the App Store and it also is demanding a re-purchase! This is just awful!

Have you ever used a different Apple ID? Or worked from a different region, with a different App Store?

Have you looked in the Purchased tab for the App Store?

-- Walt

Windows 10 Home, version 20H2 (19042.685),
   Desktop: 16GB memory, Intel Core i7-6700K @ 4.00GHz, GeForce GTX 970
   Laptop (2021-04-06):  32GB memory, Intel Core i7-10750H @ 2.60GHz
, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU
Affinity Photo 1.9.2.1035 and 1.9.4.1048 Beta   / Affinity Designer 1.9.2.1035 and 1.9.4.1048 Beta  / Affinity Publisher 1.9.2.1035 and 1.9.2.1024 Beta

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