affinity4Christ15 Posted August 11, 2020 Share Posted August 11, 2020 Hello Affinity. I bought AD over 6 years ago, and more recently the other 2 apps in the suite. Because of some terrible issues with AD I was told by you all to uninistall-reinstall and when I went to my login to find my download link, the link to download Designer is gone, as well as Photo. This was not the case last year when I got this new Mac I have now. All three of my download links were there and I was able to successfully install them on it, but now 2 of them are gone, and now I'm at work... on the clock... with no Affinity Designer! Please respond with how to fix this as soon as possible, thank you! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 11, 2020 Share Posted August 11, 2020 27 minutes ago, affinity4Christ15 said: when I went to my login to find my download link, the link to download Designer is gone, as well as Photo. If you purchased Designer 6 years ago, I'm pretty sure you must have purchased it from the Mac App Store as I believe it's only been available from the Affinity Store for 2 years or so. You would need to sign in to the Mac App Store using the same identity you used for the original purchase, and install from there. You can't get it from the Affinity Store. affinity4Christ15 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
affinity4Christ15 Posted August 11, 2020 Author Share Posted August 11, 2020 1 minute ago, walt.farrell said: If you purchased Designer 6 years ago, I'm pretty sure you must have purchased it from the Mac App Store as I believe it's only been available from the Affinity Store for 2 years or so. You would need to sign in to the Mac App Store using the same identity you used for the original purchase, and install from there. You can't get it from the Affinity Store. Thanks Walt. Unfortunately I'm all logged in to the App Store and it also is demanding a re-purchase! This is just awful! Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted August 11, 2020 Share Posted August 11, 2020 1 minute ago, affinity4Christ15 said: Thanks Walt. Unfortunately I'm all logged in to the App Store and it also is demanding a re-purchase! This is just awful! Have you ever used a different Apple ID? Or worked from a different region, with a different App Store? Have you looked in the Purchased tab for the App Store? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. iPad: iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1 Link to comment Share on other sites More sharing options...
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