Alice Drori Posted August 6, 2020 Share Posted August 6, 2020 I updated yesterday the new affinity photo version and then worked on a file. Today i tried to open this file again on affinity photo and I've got a message that the file type is not supported. other files are opened as usual. What could be the problem? Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted August 6, 2020 Staff Share Posted August 6, 2020 Hi Alice Drori, Welcome to affinity Forums Seems that file was stored on an external drive and you we're working directly from there. If you leave the app/file open or minimised it's possible the OS puts the external drive to sleep. For performance reasons Affinity apps do not load the whole file to the memory and need permanent access to the file while you work on it, if that access fails it can lead to corruption/loss of data which was probably what happened here. If you don't mind uploading the file we may be able to recover it. I can provide an upload link if you wish to do it - just let me know. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Pšenda Posted August 6, 2020 Share Posted August 6, 2020 4 hours ago, MEB said: and need permanent access to the file while you work on it, If Affinity "requires" permanent access to a working file, then why does it allow you to work on an external drive? Why doesn't it open this file read-only to avoid data loss? lepr 1 Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
Jowday Posted August 6, 2020 Share Posted August 6, 2020 1 hour ago, Pšenda said: If Affinity "requires" permanent access to a working file, then why does it allow you to work on an external drive? Why doesn't it open this file read-only to avoid data loss? Exactly. Another usability issue. This one with disastrous results. Customers are notified about this issue when their work is lost. ZERO feedback or warnings from the software and documentation before the work is gone. "You just stepped on a land mine. Be advised that this minefield is dangerous. We will tell you more as the situation escalates. Somewhere else." So many use all kinds of external drives these days - it is not exactly a minority problem only affecting left handed twins in a small village in Luxemburg. konstantnnn and Teal 2 Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
MikeW Posted August 6, 2020 Share Posted August 6, 2020 9 minutes ago, Jowday said: ..."You just stepped on a land mine. Be advised that this minefield is dangerous. We will tell the survivors more again and again." There. I fixed it for you... 6 hours ago, MEB said: ...Affinity apps do not load the whole file to the memory and need permanent access to the file while you work on it, if that access fails it can lead to corruption/loss of data which was probably what happened here. ... Back in the 1990s, I created a rather large application (still used today) that tested for a connection periodically in case of a network interruption. In case of an interruption, the application held onto the edits and the instant the connection was available, it updated the database. Same thing only different. Affinity applications maybe can make a temp file of the whole file locally, work from that and write/update the original either periodically according to user specified intervals, or when a save command is issued. External drives can be tested to see if they are awake and in case they are not and just testing for the drive availability doesn't awaken it, can awaken it. And I suspect there is simple code that can prevent it from "spinning" down. Jowday 1 Quote Link to comment Share on other sites More sharing options...
thomaso Posted August 7, 2020 Share Posted August 7, 2020 4 hours ago, MikeW said: Affinity applications maybe can make a temp file of the whole file locally, ... while this offer sounds that missing data do exist in the corrupted file and "simply" aren't readable by the app but developers only: 11 hours ago, MEB said: If you don't mind uploading the file we may be able to recover it. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
MikeW Posted August 7, 2020 Share Posted August 7, 2020 36 minutes ago, thomaso said: ... while this offer sounds that missing data do exist in the corrupted file and "simply" aren't readable by the app but developers only: I was referring to a future enhancement so users don't experience such problems. Nothing to do with the problem file. Quote Link to comment Share on other sites More sharing options...
thomaso Posted August 7, 2020 Share Posted August 7, 2020 If there is a way (or chance at least) to restore the file, then, in my understanding, the file isn't that bad or corrupted but "simply" needs some manual adjustment by a developer which could, at least theoretically, also be done by the app. From this view @MikeW's idea of a temp file of the whole file feels like being kind of reality already – stored within the file, otherwise there could not be any chance to restore the file after uploading the corrupted data itself but without any additional temp data. Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Alice Drori Posted August 7, 2020 Author Share Posted August 7, 2020 Thank you for your answer @MEB. I don't mind uploading the file so you'll try to recover it. All the files I worked on are on an external drive, so what can I do (beside backup every time I worked on a file) to minimize the possibility of damage? Do I need to copy the file to the computer drive and worked from there? Quote Link to comment Share on other sites More sharing options...
Jowday Posted August 7, 2020 Share Posted August 7, 2020 See too many of these in here: Quote "The user interface is supposed to work for me - I am not supposed to work for the user interface." Computer-, operating system- and software agnostic; I am a result oriented professional. Look for a fanboy somewhere else. “When a wise man points at the moon the imbecile examines the finger.” ― Confucius Not an Affinity user og forum user anymore. The software continued to disappoint and not deliver. Link to comment Share on other sites More sharing options...
Staff MEB Posted August 7, 2020 Staff Share Posted August 7, 2020 5 hours ago, Alice Drori said: Thank you for your answer @MEB. I don't mind uploading the file so you'll try to recover it. All the files I worked on are on an external drive, so what can I do (beside backup every time I worked on a file) to minimize the possibility of damage? Do I need to copy the file to the computer drive and worked from there? Hi Alice Drori, Here's the link to upload the file. Yes, we advise to work directly from internal/system drives, then save/close the file and copy/move it to where you need it. The same applies to files stored on synchronised cloud folders (like Google Drive, Dropbox etc), NAS and USB sticks - we are working to improve things here but since there are other processes involved, being the OS itself or third party sync services, it's a bit more complicated than it looks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Alice Drori Posted August 7, 2020 Author Share Posted August 7, 2020 13 minutes ago, MEB said: Hi Alice Drori, Here's the link to upload the file. Yes, we advise to work directly from internal/system drives, then save/close the file and copy/move them to where you need it. The same applies to files stored on synchronised cloud folders like Google Drive, Dropbox etc), NAS and USB sticks - we are working to improve things here but since there are other processes involved, being the OS itself or third party sync services, it's a bit more complicated than it looks. Thank you. Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted August 7, 2020 Staff Share Posted August 7, 2020 Thanks for the file Alice. I've passed it to the dev team. Alice Drori 1 Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
konstantnnn Posted August 7, 2020 Share Posted August 7, 2020 Again, the same thing happened to me… but just one correction from my post — the last time I edited and accessed the file wasn’t actually on a Windows device, it was on an iPad — but the iPad never accesses the file system, it just imports the document in. And this issue still occurred? Quote Hackintosh running Big Sur 11.2.3, Coffe Lake i3 with UHD630 graphics MacBook (Early 2015) running macOS Mojave iPad Pro 11-inch (1st generation) running iPadOS 13.5 Vista PC in the attic Link to comment Share on other sites More sharing options...
Staff MEB Posted August 10, 2020 Staff Share Posted August 10, 2020 Hi @Alice Drori, Please check you PM's. I've sent you the link to the recovered file. Thanks. Hi konstantnnn, Seems your issue(s) is already being followed by the staff here. Any questions/issues you may still have please post there to make it easier for us to track customer's issues. Thanks. Quote A Guide to Learning Affinity Software | Affinity Quick Reference Link to comment Share on other sites More sharing options...
Alice Drori Posted August 10, 2020 Author Share Posted August 10, 2020 @MEBThank you very much! Quote Link to comment Share on other sites More sharing options...
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