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1.8.4 designer Mac Pencil tool CRASH!


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I'm getting constant crashes now when using the pencil tool in Designer for mac newest update1.8.4.

 1.8.3 did not do this. OS 10.11.6 don't blame it on the system. like I said it did not do this in 1.8.3.

This is frustrating. Pleas fix ASAP!

Thanks.

Mac MacBook Pro 15 in.  OS X 10.9.5, Mid 2012 456.77 GB Affinity Design and Photo.

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I never know when it will happen.(when I'll need the pencil tool) and I can't screen shoot the entire work flow of an entire project.

So what you ask is a bit weird to me.  All I can say is that it has happen several times and slows down my workflow as the recovery of the project sometimes misses a few steps that have to be re-done and it also gives me a sense of foreboding about using the pencil tool.

I hope you can find this unstableness.

Please continue to look into it using your ability.

Thanks

Mac MacBook Pro 15 in.  OS X 10.9.5, Mid 2012 456.77 GB Affinity Design and Photo.

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Well today I had a project to finish in Affinity Designer 1.8.4 for on my MacBook Pro OSX El Capitan Ver 10.11.6 and got to use it for about ten minutes before the pencil tool caused a crash... Yippee... I guess I won't be making any money using Designer. Please  don't explain this crash away by saying I should update the OS. My computer is too Old to run anything newer than OS 10.11.6. Unless you guys would like to buy me a newer model MacBook Pro.

I don't want to lose money already invested in your app and it is supposed to run on this system. So..

Here is the crash report, sorry if I come off as defensive but it is frustrating.

Crash report.rtf.zip

Mac MacBook Pro 15 in.  OS X 10.9.5, Mid 2012 456.77 GB Affinity Design and Photo.

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  • Moderators

Hi uncle808us,

Apologies for not getting back to you - its been a little bit hectic this week!

Thank you though for attaching the report, I will get it passed on to development to investigate as we are still getting some users crashing using the Pencil Tool

Thanks again.

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  • 2 months later...
  • Moderators

We have made fixes/improvements to this area (Crash when drawing with Pencil Tool) of the program in the latest customer beta. If you would like to try these changes the beta software is available in the forum post listed below.

The latest beta build is downloadable from links at the top of each of these beta forum posts.

This beta installs parallel, next to the release version (they do not overwrite your release) and so the fixes can be tried in the beta without affecting your normal workflow in the release version.

Once our beta programs have been through a full beta process the change will be released in a future free 1.9.0 update/patch to all customers.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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