Staff Chris B Posted August 5, 2020 Staff Share Posted August 5, 2020 10 minutes ago, saikat said: Do I have to uninstall 1.8.4 first? Yes Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 5, 2020 Share Posted August 5, 2020 14 minutes ago, saikat said: It's not fixing it for me. When I press Ctrl+Alt+Shift+S to bring up the export window again the cursor appears, but as soon as I close the window, the cursor is gone. I needed to press Ctrl+Alt then release, then press Ctrl+Alt again, and that fixed it. Adios Adobe and Monseg 2 Quote Link to comment Share on other sites More sharing options...
Devil_Inside Posted August 5, 2020 Share Posted August 5, 2020 Quickest way to reproduce 100%: 1. Open Affinity Photo 2. Create a new document 3. Select Brush tool 4. Ctrl+Alt+Shift+S 5. Cancel Adios Adobe 1 Quote Link to comment Share on other sites More sharing options...
Joachim_L Posted August 5, 2020 Share Posted August 5, 2020 13 minutes ago, Devil_Inside said: 4. Ctrl+Alt+Shift+S I use Alt+E for exporting, quicker and not fearing to break my fingers while executing the default shortcut. Plus no disappearing cursor. WinWin I would call this. Sebostatic 1 Quote ------ Windows 10 | i5-8500 CPU | Intel UHD 630 Graphics | 32 GB RAM | Latest Retail and Beta versions of complete Affinity range installed Link to comment Share on other sites More sharing options...
Adios Adobe Posted August 7, 2020 Share Posted August 7, 2020 On 8/5/2020 at 1:42 PM, Mark Ingram said: I needed to press Ctrl+Alt then release, then press Ctrl+Alt again, and that fixed it. I can confirm that this workaround (i.e. 'pressing Ctrl+Alt' ... twice) works for me. It resets the missing mouse cursor back to normal (i.e. visible again) and is much more convenient than having to exit and restart the application. My setup: Affinity Photo 1.8.4 on Windows 7 64-Bit. Thanks Quote Link to comment Share on other sites More sharing options...
Desh Deepak Posted August 7, 2020 Share Posted August 7, 2020 Ctrl+(left)Alt worked for me. Quote Link to comment Share on other sites More sharing options...
M3rØj Posted August 7, 2020 Share Posted August 7, 2020 Hi, Same problem since I updated to 1.8.4 on Windows 10 (64bits) Ctrl + Alt or other keys are not working to resolve it. Go back to the old version for now and waiting for update. Quote Link to comment Share on other sites More sharing options...
Leo Leong Posted August 9, 2020 Share Posted August 9, 2020 ctrl+alt+shift+s > call out export window > then cancel The steps above works for me. Quote Link to comment Share on other sites More sharing options...
Desh Deepak Posted August 10, 2020 Share Posted August 10, 2020 New development today. In developers persona the cursor stopped showing and I could not even cancel or exit. The Alt+Ctrl keys were of no help. On trying to exit or close the programme I got a message that pic is being processed, cancel the process first to exit. I had to go to task manager and exit the software. While Clicking Alt+Ctrl keys did help in getting cursor display back in photo persona, it was no help in Developer persona. Quote Link to comment Share on other sites More sharing options...
Petro Paras Posted August 10, 2020 Share Posted August 10, 2020 Hello together, facing the same problem. Very annoying after a 3-day photo shooting with 1.200 images: closing Affinity via task manager and start again after every single photo! ctrl+alt did not work. (Windows here - OS and drivers up to date) Quote Link to comment Share on other sites More sharing options...
Staff Chris B Posted August 12, 2020 Staff Share Posted August 12, 2020 If Ctrl+Alt doesn't get you out of the issue, can you try remapping the shortcut buttons or not using the shortcut until we can fix this? I appreciate the shortcut might be in muscle memory but if you remap the keys to a diffrent combination this is surely the best workaround until a fix is available. Quote How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials Link to comment Share on other sites More sharing options...
Petro Paras Posted August 12, 2020 Share Posted August 12, 2020 Thanks, Chris! I'll give it a shot. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 13, 2020 Share Posted August 13, 2020 Hi everyone, thanks for your patience. If anyone would like to try the latest customer beta (1.8.5.703) we have a fix available for this. PaulAffinity 1 Quote Link to comment Share on other sites More sharing options...
Aileen Russell Posted August 18, 2020 Share Posted August 18, 2020 I have windows 10 on PC and after working for a while the cursor will disappear on all menu's and only appear on document area. When moving over menu you can see it should be there as some things highlight but never sure where it actually is. I'll have to take more notice when it happens but it did just happen now after exporting a photo. I have to close the program and restart and it is back again. Quote Link to comment Share on other sites More sharing options...
Mark Ingram Posted August 18, 2020 Share Posted August 18, 2020 1 hour ago, Aileen Russell said: I have windows 10 on PC and after working for a while the cursor will disappear on all menu's and only appear on document area. When moving over menu you can see it should be there as some things highlight but never sure where it actually is. I'll have to take more notice when it happens but it did just happen now after exporting a photo. I have to close the program and restart and it is back again. Hi @Aileen Russell, as I mentioned in the post above yours, we have a fix for this now, available in a beta build, that we hope to roll out soon. Quote Link to comment Share on other sites More sharing options...
Aileen Russell Posted August 20, 2020 Share Posted August 20, 2020 Thanks Mark Quote Link to comment Share on other sites More sharing options...
Leo Leong Posted August 20, 2020 Share Posted August 20, 2020 On 8/9/2020 at 10:48 PM, Leo Leong said: ctrl+alt+shift+s > call out export window > then cancel The steps above works for me. Another update: Hold down ctrl + shift + alt, and move the mouse cursor back n forth between document and tool area, works everytime. Quote Link to comment Share on other sites More sharing options...
Stepaan Posted January 14, 2021 Share Posted January 14, 2021 Hi! Something it's simmilar here on Windows. The pointer disappears from the export panel (not always). It's also visible anywhere else, it simply looks like the cursour is displayed UNDERNEATH the dialog. Closing and reopening the export solves the problem 100% times. BUT: The pointer also disappears in the Designer when I'm changing the Vector brush or Pencil size using [CTRL]+[ALT]+Mouse drag. And it never comes back, until I restart the application. I'm not using any tablet. As I mentioned I am on Windows, Affinity 1.8.5.703. Quote Link to comment Share on other sites More sharing options...
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