angelweishan Posted August 4, 2020 Share Posted August 4, 2020 Dear Ladies or Gentlemen I encountered two problems, while I updated my Affinity publisher 1.8.4.693 (x64) and designer 1.8.4.693 (x64) yesterday. 1. After updating Affinity publisher, but there are no Chinese fonts. 2. I cannot update the Affinity design, and the installation process can not go on for more than 5 hours without any progress. My keyboard and mouse can not move and have no response, I twice install it without success. So I rebooted my computer. My operating system is Windows 7 64 bit Traditional Chinese. Please refer to the attached photos. I need your help to solve these problems. Thank you very much. Quote Link to comment Share on other sites More sharing options...
Staff stokerg Posted August 5, 2020 Staff Share Posted August 5, 2020 Hi angelweishan, The Chinese fonts in Publisher shouldn't have disappeared but they should now should up with the correct regional names, so may be in a different place on the Font menu. As for the designer update, that's very odd. Can you reboot the PC and once rebooted run the setup as Administrator, by right clicking on the download and selecting Run As Admin. If the install still fails, reboot the PC and check this location: %TEMP%\AffinitySetup\ To get to that location, call up the Run Box by holding down the Windows key and tapping the letter R. Then copy and paste the above path into the box and click Okay. This should open a folder which may contain a few folders. If you can find the latest one, open it, you should see two log files in here. Can you attach them both here and i'll help further Quote Link to comment Share on other sites More sharing options...
angelweishan Posted August 5, 2020 Author Share Posted August 5, 2020 Hi Thank for your kind help. A1: I installed Affinity Publisher to another PC and grab a picture as Chinese with fonts.jpg Please refer to the attached file: Chinese with fonts.jpg, which has Traditional Chinese font. A2: Please refer to the attached file: SetupUI.log.rar and use Winrar to decompress it. However, there is one fold is as large as 482 MB so that I can't send it to you. Please refer to the attached file AffinitySetup.jpg. A3: I use another PC and use Affinity Publisher, which have Chinese fonts, create a new file, font.Affinity Publisher Kind Regards, Thank you very much. Have a great night. SetupUI.log.rar fonts.afpub Quote Link to comment Share on other sites More sharing options...
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