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Cannot install Affinity 1.8.3 on Windows ver 10240


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I have not used my laptop for  some time, so I allowed it to update my Windows 10 system to  ver 10240. I then downloaded the latest versions of Affinity Photo and Designer. In each of these I got the message "Supported Windows Version not found.

Checking with the system dialogue, It tells me I have a 64-bit operating system on a 64-bit processor.

Both the old versions of Photo and Designer still work OK, but invite me to update, which I did.

John

Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC

CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630

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8 hours ago, John Rostron said:

ver 10240

That's a very old release of Windows 10. I think it's better known as version 1507, from 2015. Current releases of Affinity require at least 1607, so I would suggest updating again. The current version of Windows 10, version 2004, is build 19041.388.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.4.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.4.1

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17 hours ago, walt.farrell said:

That's a very old release of Windows 10. I think it's better known as version 1507, from 2015. Current releases of Affinity require at least 1607, so I would suggest updating again. The current version of Windows 10, version 2004, is build 19041.388.

Thanks @walt.farrell. I had assumed that when Windows was updating my system (on restarting), that it would be loading the latest version. I will try again.

John

Windows 10, Affinity Photo 1.10.5 Designer 1.10.5 and Publisher 1.10.5 (mainly Photo), now ex-Adobe CC

CPU: AMD A6-3670. RAM: 16 GB DDR3 @ 666MHz, Graphics: 2047MB NVIDIA GeForce GT 630

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1 hour ago, John Rostron said:

Thanks @walt.farrell. I had assumed that when Windows was updating my system (on restarting), that it would be loading the latest version. I will try again.

John

A reasonable assumption but not an accurate one - I've had my my fingers burned that way too! My OS has been more than a year out of date.

AP, AD & APub user, running Win10

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