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Affinity Photo and Designer wont launch anymore

pedro.lara.artist
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pedro.lara.artist

pedro.lara.artist

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They worked for a few months, now they just stoped working, they just wont launch, the bad thing is that I restarted my PC, updated graphics drivers, uninstall AP and re download the installer, trying to install again, the installer just wont run either, it just launch an icon that I can see on my task bar, but then closes, no promps error messages, nothing...

Uploaded a video that shows the error happening.

 

Please help.

 

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Chris B

Chris B

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Hey pedro.lara.artist,

Can you attach your setup logs please?

Please follow Leigh's guide to locating them:
https://forum.affinity.serif.com/index.php?/topic/98922-faq-installer-errors-setup-failed-installer-windows-ui-issues/&do=findComment&comment=541687

Once we get them, we can hopefully figure out what's happening. Thank you.

 

How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials

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pedro.lara.artist

pedro.lara.artist

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Last modified: 30-Jul-20 11:10AM

I just tried to install again to get a fresh file.

This is the file:

 

+Startup: 30-Jul-20 11:10:13 AM
+OS version: 10.0.19041
+ProductName: Photo
+ProductType: Retail
+Opening HKLM...
+    OK
+Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'...
+    OK
+Reading registry data...
+    Photo Install Path: [not found]
+    Photo Desktop shortcut: 1
+Getting ProgramW6432 environment variable...
+    OK
+Install path not found, using default: C:\Program Files\Affinity\Photo
+Opening MSI database: Affinity.msi
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: 1.8.3.641
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {D39FC096-62B2-4F21-BA48-04DAC525F929}
+Install state: -1
+    IsThisVersionInstalled: False
+Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
+    OK
+MsiViewExecute
+    OK
+MsiViewFetch
+    OK
+MsiRecordGetString
+    Value: {21399BDD-4C2C-4565-9426-410BDC894DA7}
+MsiEnumRelatedProducts: 259
+    IsAnyVersionInstalled: False
+ProductCode: {D39FC096-62B2-4F21-BA48-04DAC525F929}
+ProductVersion: 1.8.3
+InstallType: Normal
+Initialising main window...
+    OK
+Main window loaded
+Unhandled exception:
+  Message: The image data generated an overflow during processing.
+  StackTrace:
   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   at System.Windows.Media.Imaging.BitmapImage.EndInit()
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   at SetupUI.MainWindow.UpdateImage()
   at SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

+  Inner message: Overflow or underflow in the arithmetic operation.
+  Inner stackTrace:


 

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Chris B

Chris B

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Thanks for the info! It looks like this is potentially caused by a monitor profile being corrupt.

Can you please read this FAQ:

So essentially, visit the Windows Colour Management dialog and first, screenshot the dialog so we can see what you were using and then try unchecking the tick box for 'Use my settings for this device'.

How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials

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funk

funk

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I also noticed Photo and Designer stopped launching after updating Windows 10 to version 2004.

I uninstalled them and grabbed the latest installers. I seem to have the same log errors.

Unhandled exception:
  Message: The image data generated an overflow during processing.

Photo SetupUI.log:

  

Startup: 4/08/2020 8:05:18 PM
OS version: 10.0.19041
ProductName: Photo
ProductType: Retail
Opening HKLM...
	OK
Opening registry key: 'SOFTWARE\Serif\Affinity\Photo\1'...
	Failed
Getting ProgramW6432 environment variable...
	OK
Install path not found, using default: C:\Program Files\Affinity\Photo
Opening MSI database: Affinity.msi
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
	OK
MsiViewExecute
	OK
MsiViewFetch
	OK
MsiRecordGetString
	Value: 1.8.4.693
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
	OK
MsiViewExecute
	OK
MsiViewFetch
	OK
MsiRecordGetString
	Value: {A17BA3C3-FAAE-4C4B-9D13-88E54FBF6494}
Install state: -1
	IsThisVersionInstalled: False
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
	OK
MsiViewExecute
	OK
MsiViewFetch
	OK
MsiRecordGetString
	Value: {21399BDD-4C2C-4565-9426-410BDC894DA7}
MsiEnumRelatedProducts: 259
	IsAnyVersionInstalled: False
ProductCode: {A17BA3C3-FAAE-4C4B-9D13-88E54FBF6494}
ProductVersion: 1.8.4
InstallType: Normal
Initialising main window...
	OK
Main window loaded
Unhandled exception:
  Message: The image data generated an overflow during processing.
  StackTrace:
   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   at System.Windows.Media.Imaging.BitmapImage.EndInit()
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   at SetupUI.MainWindow.UpdateImage()
   at SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

  Inner message: Overflow or underflow in the arithmetic operation.
  Inner stackTrace:

 

Designer SetupUI.log: 

Startup: 4/08/2020 8:06:50 PM
OS version: 10.0.19041
ProductName: Designer
ProductType: Retail
Opening HKLM...
	OK
Opening registry key: 'SOFTWARE\Serif\Affinity\Designer\1'...
	Failed
Getting ProgramW6432 environment variable...
	OK
Install path not found, using default: C:\Program Files\Affinity\Designer
Opening MSI database: Affinity.msi
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductVersion'
	OK
MsiViewExecute
	OK
MsiViewFetch
	OK
MsiRecordGetString
	Value: 1.8.4.693
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='ProductCode'
	OK
MsiViewExecute
	OK
MsiViewFetch
	OK
MsiRecordGetString
	Value: {D4E90228-5DDF-46DF-9B73-7BB12DB8621E}
Install state: -1
	IsThisVersionInstalled: False
Opening database view: SELECT `Value` FROM `Property` WHERE `Property`='UpgradeCode'
	OK
MsiViewExecute
	OK
MsiViewFetch
	OK
MsiRecordGetString
	Value: {8D334CF3-2FB7-40EA-A68E-5891CDAD8F53}
MsiEnumRelatedProducts: 259
	IsAnyVersionInstalled: False
ProductCode: {D4E90228-5DDF-46DF-9B73-7BB12DB8621E}
ProductVersion: 1.8.4
InstallType: Normal
Initialising main window...
	OK
Main window loaded
Unhandled exception:
  Message: The image data generated an overflow during processing.
  StackTrace:
   at System.Windows.Media.Imaging.ColorConvertedBitmap.FinalizeCreation()
   at System.Windows.Media.Imaging.ColorConvertedBitmap..ctor(BitmapSource source, ColorContext sourceColorContext, ColorContext destinationColorContext, PixelFormat format)
   at System.Windows.Media.Imaging.BitmapImage.FinalizeCreation()
   at System.Windows.Media.Imaging.BitmapImage.EndInit()
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource, RequestCachePolicy uriCachePolicy)
   at System.Windows.Media.Imaging.BitmapImage..ctor(Uri uriSource)
   at SetupUI.MainWindow.UpdateImage()
   at SetupUI.MainWindow.OnLoaded(Object sender, RoutedEventArgs e)
   at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseEvent(RoutedEventArgs e)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at MS.Internal.LoadedOrUnloadedOperation.DoWork()
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.Resize(ICompositionTarget resizedCompositionTarget)
   at System.Windows.Interop.HwndTarget.OnResize()
   at System.Windows.Interop.HwndTarget.HandleMessage(WindowMessage msg, IntPtr wparam, IntPtr lparam)
   at System.Windows.Interop.HwndSource.HwndTargetFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)
   at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)
   at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

  Inner message: Overflow or underflow in the arithmetic operation.
  Inner stackTrace:

 

EDIT:

I use dual monitors and also tried removing all color profiles. I also tried setting both to sRGB IEC61966-2.1. Nothing helped.

Win10 Pro 64/Core i7-975 3.33GHz/10GB RAM/GTX 1080 Ti + GTX 670/2x1920x1200
I am the resurrection, and the life: he that believeth in me, though he were dead, yet shall he live - Jesus Christ

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Chris B

Chris B

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In the Colour Management screen, do you have a system profile set? It should really be sRGB. That setting which I asked you to uncheck overrides the system profile but if the system profile you're using is corrupt then you need to switch it to a fucntioning one such as sRGB IEC61966-21 as pictured here:

image.png

Try matching my settings. 
 

How to format a bug report | Learning Resources | List of V2 FAQs | YouTube Tutorials

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funk

funk

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@Chris B My "Device Profile" was set to "System Default (sRGB virtual device model profile)". I don't think I have ever changed this. It seems to be the Windows 10 default and I seem to remember it being the same before the version 2004 update.

I set it to "sRGB IEC61966-2.1" instead and now both photo/designer installers run without crashing! Both apps launch correctly too. Thanks!

This must be a new issue in Windows 10 2004, because I'm pretty sure I had the same settings before the update.

Win10 Pro 64/Core i7-975 3.33GHz/10GB RAM/GTX 1080 Ti + GTX 670/2x1920x1200
I am the resurrection, and the life: he that believeth in me, though he were dead, yet shall he live - Jesus Christ

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  • 2 months later...
JamesWhiteRoom

JamesWhiteRoom

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Posted
On 8/4/2020 at 10:49 PM, funk said:

@Chris B My "Device Profile" was set to "System Default (sRGB virtual device model profile)". I don't think I have ever changed this. It seems to be the Windows 10 default and I seem to remember it being the same before the version 2004 update.

I set it to "sRGB IEC61966-2.1" instead and now both photo/designer installers run without crashing! Both apps launch correctly too. Thanks!

This must be a new issue in Windows 10 2004, because I'm pretty sure I had the same settings before the update.

THANKYOU!!! I have an XP Pen display as well and this has fixed my issue.

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Patrick Connor

Patrick Connor

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@JamesWhiteRoom

Welcome to the Serif Affinity forums :) 

I found your account requiring validation (the forums never received proof the address was valid) so I approved it manually and you post has now appeared. Glad that this information helped.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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