Publisher changing scale when printing

[KelloggKid]

If I have a simple one page document and place a 5 X 7 image on it and print it to my Canon Pro 100 printer, it prints properly if I select "Plain Paper".  If I select any other type of paper (such as photo glossy, semi-gloss) etc. the image then prints about 1/4 sized.  The only change made in "printer features" is the paper selection.  All other settings are left alone.  Changing back to Plain Paper results once again in a 5 X 7.  Regardless of the paper selected the print preview appears with the proper scale.

I can't imagine why changing the paper type would cause Publisher to reduce the scale of the image.  We use a variety of different papers and would really like to be able to set the printer up properly.

 

Below is a snapshot of a piece of 8-1/2 X 11 paper that was run through the printer twice.  Once with the paper selection set to plain paper and once with the paper selection set to semi-gloss.  You can see where the image was substantiated scaled down due to the change in paper selection specification.

[BofG]

MacOS or Windows?

If you can post screenshots of all the print options for both prints that would help.

[KelloggKid]

My bad - I should have mentioned that this is Publisher on MacOS.  Catalina to be exact.  8 screen shots of print settings attached below.  Out of all those settings the only one that was changed was the paper type.  Again, selecting plain paper results in the image being printed at the correct size.  Selecting any other type paper results in the scaling down of the image.

[BofG]

With it set to a different paper type, does the size there still report the same 8 1/2 x 11 inches? Does the "output resolution" remain at 600x600 dpi? Does the preview change to be smaller?

If you export the file to pdf, and then print from finder/ acrobat reader does the same issue occur?

[thomaso]

17 hours ago, KelloggKid said:

it prints properly if I select "Plain Paper".  If I select any other type of paper (such as photo glossy, semi-gloss) etc. the image then prints about 1/4 sized.  The only change made in "printer features" is the paper selection.  All other settings are left alone.

What setting do you see when you check the Scale once more AFTER you selected a different paper type? I know you have left it alone but possibly the scale is somehow related in the background to the paper menu selection?

In case you get the issue in other apps, too, another thought is the way you have setup the printer in macOS. To me by default a new printer appears as "Standard" and is using  "Airprint" (Apple's driverless technology) in the setup dialog window. I need to set my printer as IP printer to make the "Printer Features" menu appear at all. So, maybe there is some sort of conflict between macOS and your Canon driver, which might have menu options organized differently. For instance in my Epson, which is setup as Airprint and without having "Printer Features", the media type selection occurs in the menu "Media & Quality" as submenu "Media Type", which you both don't show in your screenshots – don't they exist?

[KelloggKid]

13 hours ago, BofG said:

With it set to a different paper type, does the size there still report the same 8 1/2 x 11 inches? Does the "output resolution" remain at 600x600 dpi? Does the preview change to be smaller?

If you export the file to pdf, and then print from finder/ acrobat reader does the same issue occur?

The size remains at 8.5 X 11.  The output resolution remains unchanged and as you can see from the screen shots above the preview size doesn't change either.  Haven't tried outputting to PDF.

[BofG]

The screen shots only show plain paper selected hence the question.

At this point I'd export to pdf and try from Reader. The problem could be either Publisher or the print subsystem, if it prints fine from another app then you can dig more into Publisher settings. If the other app also prints incorrectly I'd suggest re-installing the print driver.

[KelloggKid]

7 hours ago, thomaso said:

What setting do you see when you check the Scale once more AFTER you selected a different paper type? I know you have left it alone but possibly the scale is somehow related in the background to the paper menu selection?

In case you get the issue in other apps, too, another thought is the way you have setup the printer in macOS. To me by default a new printer appears as "Standard" and is using  "Airprint" (Apple's driverless technology) in the setup dialog window. I need to set my printer as IP printer to make the "Printer Features" menu appear at all. So, maybe there is some sort of conflict between macOS and your Canon driver, which might have menu options organized differently. For instance in my Epson, which is setup as Airprint and without having "Printer Features", the media type selection occurs in the menu "Media & Quality" as submenu "Media Type", which you both don't show in your screenshots – don't they exist?

We had this printer set up as a USB printer for about 18 months and we didn't see "printer features" either.  Just Media & Quality as you noted.  Then about two releases ago (Affinity Publisher) it switched to "Printer Features".  I deleted the printer and reinstalled as an IP printer which didn't solve the problem.  After reading your posting I removed the IP printer and reinstalled it as an AirPrint printer and a USB printer.  When I print via USB it still gives me the "Printer Features" option and it still rescales everything when changing paper type.

When I print to it via AirPrint I no longer get the "Printer Features" option but rather get the media and quality option.  Unfortunately, the only media choices it offers are Envelope, Photo paper and Plain paper.  My wife prints her artwork on a variety of specialty papers from Red River and wants to be able to set the specific paper type to a specific color profile.  Just saying "photo paper" is not definitive enough.

[KelloggKid]

16 minutes ago, BofG said:

The screen shots only show plain paper selected hence the question.

At this point I'd export to pdf and try from Reader. The problem could be either Publisher or the print subsystem, if it prints fine from another app then you can dig more into Publisher settings. If the other app also prints incorrectly I'd suggest re-installing the print driver.

Sorry - I probably should have posted an entire second set of screen shots, however they would have been exactly the same accept for the paper type selection.

Printing from another application seems to work fine.  She can print from PDF, Word, or Photo Shop without issue.

[BofG]

The pragmatic solution would be to export and print from outside of Affinity.

You could burn though a lot of ink and never get to the bottom of it. Serif will tell you that it's down to the print driver, and I don't believe there are any scaling options that are within Publisher that could be deliberately causing that change in size. It's probably a bug.

Printing is definitely not a strong point of the Affinity suite.

[thomaso]

4 hours ago, BofG said:

You could burn though a lot of ink

In case you want to experiment with this bug within Affinity you possibly can print-to-pdf to see the resulting print size digitally only.