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Installation problem (was Dave)


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@dtmcc

Welcome to the Affinity forums.  (Notice Affinity, not Infinity!)

Win7 must have SP1 installed and the Aero interface enabled, I understand.  I assume you checked the computer requirements before downloading or buying the app?

HTH

Jeff

 

Win 10 Pro, i7 6700K, 32Gb RAM, NVidia GTX1660 Ti and Intel HD530 Graphics

Long-time user of Serif products, chiefly PagePlus and PhotoPlus, but also WebPlus, CraftArtistProfessional and DrawPlus.  Delighted to be using Affinity Designer, Photo, and now Publisher, version 1 and now version 2.

iPad Pro (12.9") (iOS 17.2) running Affinity Photo and Designer version 1 and all three version 2 apps.

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I have the same problem as other person "I baught Affinity Photo etc" only my version it just sits there, a black box on the screen.  "beta version of Affinity never ran for me, years ago"  So I will have to stay with X8 GIMP and Adobe Photoshop final release CS 6

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1 hour ago, emmrecs01 said:

Win7 must have SP1 installed and the Aero interface enabled

The Platform Update is also required.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.3.1 (iPad 7th gen)

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3 hours ago, dtmcc said:

it just sits there, a black box on the screen. 

What OS are you using? And is the problem with installing, or with running after it has successfully installed?

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.3, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.3.1

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